This research addresses the general topic of "keeping found things found" by investigating difficulties people encounter when revisiting webpages, and designing and evaluating a novel tool that addresses those difficulties. The research focused on occasional revisits -webpages that people have previously visited on only one day, a week or more ago (i.e., neither frequently nor recently). A three-month logging study was combined with a laboratory experiment to identify ten underlying causes of participants' revisiting failure. Overall, 61% of the failures occurred when a webpage had originally been accessed via search results, was on a topic a participant often looked at, or was on a known but large website. Then we designed a novel visual Web history tool to address the causes of failure and implemented it as a Firefox add-on. The tool was evaluated in a three-month field study, helped participants succeed on 96% of revisits, and was also used by some participants to review and reminisce about their "travels" online. Revised versions of the tool have been publicly released as the Firefox add-on MyWebSteps.
RESEARCH HIGHLIGHTS• Identifying the underlying causes of failure when people revisit webpages.• Providing evidence how MyWebSteps helped users overcome those causes.