Impoliteness in Reader Comments on Japanese Online News Sites

Abstract

Abstract-Computer-Mediated Communication (CMC) has become an important part of human communication nowadays. When communicating using computers or digital media, people seem to behave differently when compared to face-to-face communication, especially in anonymous settings. When expressing their opinions in such an environment, people tend to write more directly and sometimes emotionally, without taking into consideration other people's face. Some may even be deliberately impolite or offensive on some occasions. Although impoliteness in CMC has started to attract researchers' attention, little is known in regard to factors triggering impoliteness or making people emotional in CMC. Drawing upon data collected from readers' comments on Japanese online news articles, this study has observed some clear differences in terms of impoliteness of the language used across threads of comments on different topics. Although on the surface, it seems that the topic of discussion has an influence upon the participants, this study claims that social identity, group face and gender are among the most important factors triggering impoliteness in Japanese CMC.

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“…An earlier study conducted by the researchers revealed impolite strategies used by netizens in their discussions online [12], but these were not situated in a pandemic scenario. Impolite communication was also found in other studies and concurred by other scholars [13], [14]. At the school level, a preliminary study recently conducted of students' text messaging among themselves also revealed poor communication strategies, including rude expressions [15].…”

“…This needs to be highlighted, especially in the Malaysian context where English is the second language, as numerous research has pointed out that there is a tendency for non-native speakers to use fewer politeness strategies [20]. This scenario, coupled with the rising popularity of Computer-Mediated Communication (CMC), has brought about glaring impoliteness, especially in online communication [13], [14]. Maros and Liyana [21] explored politeness practice on Twitter based on [18] politeness strategies on their tweet updates and reported that the participants in their study employed all four strategies: bald-on record, positive politeness, negative politeness.…”

Descortesía en comentarios de Facebook relativos a noticias electorales de CRHoy.com y La Nación durante el proceso electoral del 2018 en Costa Rica

“…Por un lado, en relación a la descortesía en Internet, se revisaron los trabajos de Wibowo & Kuntjara (2012), Dalton (2013) y Liu (2017); el primero correspondía a comentarios en línea en una página sobre fútbol (Okezone); el segundo, a comentarios en una página web de noticias (MSNBC.com), ya que se descartó el análisis realizado a unas transcripciones porque eran sobre conversaciones (HALO); y el tercero, a comentarios en una página de noticias japonesa (Ameba News). En este caso, las tres investigaciones (Wibowo & Kuntjara, 2012;Dalton, 2013;Liu, 2017) plantearon el estudio a partir del CMC que corresponde al Computer Mediated Communication. En la investigación de Wibowo & Kuntjara (2012), se analizaron 50 enunciados publicados en Okezone a partir de cinco estrategias de descortesía y se encontró que la única estrategia que no se utilizó en esta ocasión fue la de "retención de la cortesía" (p. 168).…”