Importance of family for individual tourist satisfaction

Rojas-de-Gracia, María-Mercedes; Alarcón-Urbistondo, Pilar

doi:10.1016/j.annals.2020.103031

Cited by 22 publications

(7 citation statements)

References 51 publications

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“…In so doing, it contributes to the group-level investigation of value (cf. Rojas-de-Gracia & Alarcón-Urbistondo, 2020) and independent value creation (Grönroos & Voima, 2013).…”

Section: Conclusion and Discussionmentioning

confidence: 99%

“…Indeed, service research has shifted from dyadic interactions to networks, ecosystems, and actor-to-actor co-creation (Akaka et al, 2015; Vargo & Lusch, 2016). This focus incorporates social, communal, and networked value (Edvardsson et al, 2011; Epp & Price, 2011); group-level experiences of tourism (Buhalis & Foerste, 2015; Rihova et al, 2018; Rojas-de-Gracia & Alarcón-Urbistondo, 2020); as well as systems of multiple actors in different communities, networks, and links (Muniz & O’Guinn, 2001; Schau et al, 2009). Yet, although value is seen as having both individual and collective elements (Heinonen et al, 2013; Macdonald et al, 2016), tourism value research still commonly emphasizes individual value.…”

Section: Customer-dominant Logic and Customer Valuementioning

confidence: 99%

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Characterizing Ex situ Value: A Customer-Dominant Perspective on Value

Heinonen

2022

Journal of Travel Research

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Customer value, an important requirement for the success of tourism, is commonly seen as a phenomenon co-created between the tourist and the tourism provider. Positioned in the customer-dominant logic, this paper focuses on the tourist’s perspective and introduces the notion of ex situ value formed outside of the tourist-provider’s interaction and the on-site experiences. The forthcoming qualitative study, which is conducted in the context of an online travel community, explores customers’ travel-related experiences within their own lifeworld. The main contribution is the notion of ex situ value, which involves individual and collective experiences and develops a nuanced view of value emerging in customers’ experiential lifeworld. Thus, the article invites researchers to expand the boundaries of value into the customer lifeworld domain and encourages tourism providers to consider the tourists’ contexts outside the standard measurements of value (tourist and provider interactions as well as on-site experiences) as sources of customer value.

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“…In so doing, it contributes to the group-level investigation of value (cf. Rojas-de-Gracia & Alarcón-Urbistondo, 2020) and independent value creation (Grönroos & Voima, 2013).…”

Section: Conclusion and Discussionmentioning

confidence: 99%

Section: Customer-dominant Logic and Customer Valuementioning

confidence: 99%

Characterizing Ex situ Value: A Customer-Dominant Perspective on Value

Heinonen

2022

Journal of Travel Research

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“…Spending holidays with parents is one way of doing so (Gans & Silverstein, 2006; Heimtun, 2019; Keller, 2006; Lowenstein & Daatland, 2006). During these family holidays, people of different cultures appreciate the bonding time together; they have a consensus that individuals’ satisfaction is conditioned by other family members’ satisfaction (Gram et al, 2019; Hebblethwaite, 2015; Rojas-de-Gracia & Alarcón-Urbistondo, 2020). The differences lie in how the younger generation interprets and reacts to the moments when family holidays hinder them from pursuing their own interests.…”

Section: Discussionmentioning

confidence: 99%

Taking Aging Parents on Holiday: A Social Practice Perspective

Tong

et al. 2022

Journal of Travel Research

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Family travel with aging parents has emerged as a growing market in China. This study applies social practice theory to examine family travel practices and related sociocultural factors. Qualitative interviews with 23 families were conducted to identify parents’ and adult children’s subjective experiences of intergenerational differences and action logics throughout the trip. The findings reveal that, because of urban-rural distinctions, the two generations have differing travel habits, preferences, and capabilities, which foster interdependency but also induce tensions. Influenced by reciprocal filial piety, both generations feel obligated to make compromises and gratify the other’s needs to fulfill their desirable prospects of family travel. The urban-rural distinctions are gradually resolved as the ongoing negotiations unfold. This study advances existing research by integrating the zooming-in and zooming-out lenses of practice theory to highlight the interplay between family travel practices and wider social structures.

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“…According to Nanda et al (2006), families generally choose destinations that are attractive to children. Furthermore, several destinations found the prominent role of children on families’ travel decisions and experiences (Belch et al, 1985; Khoo-Lattimore, 2015; Nickerson and Jurowski, 2001; Rojas-de-Gracia and Alarcón-Urbistondo, 2020). These studies emphasized that parents give priority to the demands of their children and families travelling with their children's desire to experience the destination by satisfying their children's experiences.…”

Section: Findings and Discussionmentioning

confidence: 99%

The family experiences in the daily local-guided tours: Evidence from the sharing economy platform (Withlocals)

Atsız

2021

Journal of Vacation Marketing

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Despite the increasing popularity of family travels and the importance of the daily local tours in the sharing economy, there is no research combining both and it is still very much lacking. Hence, this paper seeks to explore family experiences of the daily local-guided tours offered on a sharing economy platform, Withlocals, utilizing online narratives. To attain this aim, this study applies netnography approach and involves a total of 867 family experience reviews. As a result of the analysis, eight components revealed: local guides’ attributes, awe, learning, memorable, child-friendly activities, engaging tour members, family-friendly tips, and novelty. The outcomes serve as indicators for local guides in addressing the essentials and expectations in family local-guided experience. As well as having practical implications, the results yield valuable theoretical insights for family tourism literature by opening a new door for future studies.

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Importance of family for individual tourist satisfaction

Cited by 22 publications

References 51 publications

Characterizing Ex situ Value: A Customer-Dominant Perspective on Value

Characterizing Ex situ Value: A Customer-Dominant Perspective on Value

Taking Aging Parents on Holiday: A Social Practice Perspective

The family experiences in the daily local-guided tours: Evidence from the sharing economy platform (Withlocals)

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