“…Continuity of professional involvement or support via the allocation of a care manager or care navigator was found to facilitate the uptake of care (Herron & Rosenberg, 2019a; Macleod et al., 2017; Matsuoka et al., 2020; O'Shea et al., 2019; Stephan et al., 2018) as was working collaboratively with other services and informal carers to provide more person‐centred care (Gilmore, 2019; Herron & Rosenberg, 2019b; Matsuoka et al., 2020; Morgan et al., 2002; Stephan et al., 2018). In keeping with this, various studies highlighted the need for services to take account of the person's history and their previous interests (and current capabilities) (Gilmore, 2019; Herron & Rosenberg, 2019a; O'Shea et al., 2019; Rapaport et al., 2020), routines (Herron & Rosenberg, 2019a) and existing relationships (Gilmore, 2019; Herron & Rosenberg, 2019a, 2019b; Matsuoka et al., 2020; Rapaport et al., 2020; Stephan et al., 2018) in order to provide meaningful activities and engagement (Gilmore, 2019; Herron & Rosenberg, 2019a, 2019b; O'Shea et al., 2019; Rapaport et al., 2020), along with carers attending for the assigned visit duration (Herron & Rosenberg, 2019a).…”