Improvement Method of Service Productivity for Taxi Company

Abstract

Abstract. We propose improvement method of service productivity for Taxi Company of rearranging taxi drivers working hours. There are two ways a taxi company gets customers. One is to deliver taxi for a telephone request, and the other is to get customers on street. In Japan, there are many taxi companies where the ratio of the former method is higher. Therefore we research rearrangement method of the taxi drivers working hours so as to operate many taxis with many telephone requests. We find it effective strategy to increase taxi drivers in midnight and early morning with many customers per taxi instead of decreasing taxi drivers in daytime with few customers per taxi.

Optimum Arrangement of Taxi Drivers’ Working Hours

“…Taxi driver's service pattern consists of four groups, such as Shift, Day, Fixed time, and Night. Details of each service pattern are described in [2]. Table 1.…”

“…Constraint (2) shows that at least one service pattern "Shift" exits in each time zone. Constraints 3and 4shows service pattern j continues T j hours.…”

“…But there are many small taxi companies that are difficult to introduce above system. So we have been researching the other method to gain more customers by little investment for small companies as follows [2] [3].…”