Improvement of LPKA Class 1 Palembang Electronic Dashboard with Field Performance Monitoring

Abstract

LPKA Class 1 Palembang was included in the Top 45 2019 Public Service Innovations in the Public Service Innovation Competition organized by the Ministry of Administrative Reform and Bureaucratic Reform. LPKA Class 1Palembang continues to strive to improve its performance, especially in the field of public services in order to realize the achievement of a Corruption Free Area (WBK) and a Clean and Serving Bureaucratic Region (WBBM). One of the efforts that have been made in realizing the achievement of WBK and WBBM is by utilizing information technology with the availability of an electronic dashboard that can be used to manage service data at LPKA Class 1 Palembang. The e-dashboard that has been built focuses on presenting data in the form of service performance to the public that has been carried out by LPKA Class 1 Palembang, but does not yet have a function to monitor the activities of LPKA employees every day. This study aims to develop an electronic dashboard on LPKA Class 1 Palembang which is contained in previous research by adding functions in the form of reporting and monitoring the daily activities of LPKA Class 1 Palembang employees. The research was carried out in several stages, namely exploring feedback from users to readjust the e-dashboard to the user's latest needs, and developing the e-dashboard using the stages of system development in the form of planning, designing, coding, and testing. System testing is carried out to measure user responses based on their user experience using the User Experience Questionnaire (UEQ) method. The results of the research are improvements to the e-dashboard system with the addition of functions in the form of reporting daily activities so that the leadership can monitor the activities of LPKA employees every day. The test results using UEQ show the user rating Good for the attractiveness, efficiency, stimulation, and novelty scales with values of 1.61, 1.65, 1.43, and 1.49. Meanwhile, on the Perspicuity and Dependability scale, the results of the user response measurement obtained the Above Average criteria with values of 1.65 and 1.44.