Improvement of psychometric properties of a scale measuring inpatient satisfaction with care: a better response rate and a reduction of the ceiling effect

Moret, L.; Nguyen, Jean–Michel; Pillet, N.; Falissard, Bruno; Lombrail, Pierre; Gasquet, Isabelle

doi:10.1186/1472-6963-7-197

Cited by 81 publications

(92 citation statements)

References 41 publications

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“….70; Polit & Beck, 2008). These findings are in line with previously published studies of well-validated and reliable instruments related to patient satisfaction tools (e.g., Moret et al, 2007;Quintana et al, 2006;Damghi et al, 2013). Another strength of the PSS-ME was the fact that the five domains noted in the factor analysis were in line with the domains in the HCAHPS, albeit slightly different to accommodate the additional items added.…”

Section: Discussionsupporting

confidence: 92%

Psychometric Testing of a Comprehensive Patient Satisfaction Survey in Arabic

Kouatly

Hassan²,

Yazbik-Doumit³

et al. 2015

J Nurs Meas

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Section: Discussionsupporting

confidence: 92%

Psychometric Testing of a Comprehensive Patient Satisfaction Survey in Arabic

Kouatly

Hassan²,

Yazbik-Doumit³

et al. 2015

J Nurs Meas

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“…Even though patient satisfaction has been widely studied in healthcare, no gold standard instrument or even a validated instrument was found for many different contexts 20,21,22,23,24,25,26,27,28,29,30,31,32,33,34,35,36,37,38,39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56 . The option to develop new instruments by the healthcare organizations can reflect the specificity of each culture or health settings, but, at the same time, this phenomenon can show a gap in state-of-the-art approaches in this area.…”

Section: Discussionmentioning

confidence: 99%

Satisfaction measurement instruments for healthcare service users: a systematic review

2015

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“…[17,20,21] The number of respondents per organisational unit varied from 11% up to 52%. A significantly higher response rate was observed from elective patients (46%) compared to emergency patients (35%).…”

Section: Response Ratementioning

confidence: 99%

Partnership between patients and health care professionals is an important determinant of patient satisfaction

Heberer

Bourke

Wildhaber

et al. 2015

IJH

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Background: A five year single institution survey of patient experience was analysed according to organisational units and for disease-and treatment-based patient groups to detect potential predictors of patient satisfaction. Methods: The public and academic, acute care hospital was monitored during times of change in reimbursement and ownership (2010)(2011)(2012)(2013)(2014) and exhibited a high level of overall patient satisfaction (score 3.5/4) which remained constant over the duration of the study. Out of 134,593 in-house patients during this period, 54,686 responded (40.6%) to the 18-question survey mailed a fortnight after hospital discharge. This patient satisfaction database was merged with the medical and administrative database in order to enable subgroup analysis and factorial analysis performed. Results: Despite a high level of overall patient satisfaction there existed remarkable heterogeneity within the hospital in patient satisfaction between different organisational units or patient groups. Patient socio-demographic factors remained stable among the groups and over time and made a significant but albeit small, contribution to patient satisfaction variance: organisational units (0.7%), age (0.22%), patient origin (0.12%), gender (0.1%), type of insurance (0.04%), migration status (0.03%) and destination (post-discharge location, 0.02%). Without a significant influence was comorbidity, admission status, or length of stay. Using factorial analysis the single most relevant factor was partnership which explained 25% of the variance of patient satisfaction. Partnership or "partnership between patients and health care professionals" included coherent information exchange, involvement in decision-making and treatment with dignity and respect. Other components influencing satisfaction were responsiveness, information, family involvement and pain control (accounting for 1%-8% variance). Conclusions: The structural heterogeneity of hospitals demands the analysis of patient satisfaction in subgroups and over periods of time (trend analysis). Furthermore, "partnership between patients and the health care professionals" appears to be a factor that offers potential for quality improvement initiatives.

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Improvement of psychometric properties of a scale measuring inpatient satisfaction with care: a better response rate and a reduction of the ceiling effect

Abstract: Background: The objective was to solve two problems of an already validated scale measuring inpatient opinion on care: 1) a high non-response rate for some items due to the "not applicable" response option and 2) a skewed score distribution with high ceiling effect.

Cited by 81 publications

References 41 publications

Psychometric Testing of a Comprehensive Patient Satisfaction Survey in Arabic

Psychometric Testing of a Comprehensive Patient Satisfaction Survey in Arabic

Satisfaction measurement instruments for healthcare service users: a systematic review

Partnership between patients and health care professionals is an important determinant of patient satisfaction

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