Strucured Abstract
Background:Remote management is partially replacing routine follow-up in patients implanted with cardiac implantable electronic devices. While it reduces clinical staff time compared to standard in-office follow-up, new definition of roles and responsibilities may be needed to review remote transmissions in an effective, efficient and timely manner. If the remote triage may be outsourced is still unclear.
Objectives:The aim of this healthcare quality improvememt project was to assess if outsourcing the triage of cardiac implantable devices (CIEDs) remote follow-up is safe, effective and efficient to manage clinical and technical events and can improve resource utilization.
Methods:Patients (N=153) with implanted CIEDs were followed up for 8 months. An external remote monitoring center (ERMC) composed of nurses and physicians reviewed remote transmissions daily following a specific remote monitoring (RM) protocol. A benchmarking phase with the standard RM management, where patients transmissions were managed directly by the hospital staff, was performed as a term of comparison.
Results:A total of 654 transmissions were recorded in the RM system and managed by the ERMC team within 2 working days, showing a significant time reduction compared with standard RM management (100% vs 11% respectively within 2 days, p<0.001). 84% of the transmissions did not include a prioritized event and did not require escalation to the hospital clinician. Highpriority was assigned to 15 (2.3%) transmissions, which were communicated to the hospital team by email within 1 working day. Non-urgent device status events occurred in 88 cases and were communicated to the hospital within 2 working days. Overall, 10 (9.7%) transmissions were followed by a hospitalization.
Conclusions:The outsourcing of RM management to an ERMC safely provides efficacy and efficiency gains in patients care compared with a standard in hospital management. Moreover the externalization of RM management could be a key tool to save dedicated staff and facility time with possible positive economic impact.