Improving Citizen Services through Digital Transformation in Local Government Post COVID-19: Voices of Graduates, South Africa
Hlengiwe Phetha,
Joram Ndlovu
Abstract:The Covid-19 pandemic hit in 2020 and quickly spread across the world resulting in millions of deaths. The efforts to curtail the spread of the virus during the pandemic resulted in governments across the world pronouncing measures to restrict the movement of people, introducing curfews, instilling travel bans and encouraging people to stay at home. These unprecedented restrictions have resulted in the disruptions of the global economy. Faced with a global menace, the public sector in South Africa is slowly ad… Show more
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