Improving Client-Oriented Approach in the Provision of Public Services in the Context of Digitalization

Abstract

The Quality of public services is a very significant and urgent problem of modern reality.Training of employees of Executive authorities in modern conditions is a socially important issue due to the fact that the client-oriented approach is extremely important. At the same time, the set of organizations providing state and municipal services plays an important role in the organization of relations with the population of the population, indirectly affects the maintenance of social stability in the state.Implementation of the client-oriented approach is impossible without proper training of employees of the relevant authorities. And for the full implementation of the client-oriented approach it is extremely important to monitor the quality of public and municipal services.Taking into account these components for the purpose of qualitative implementation of the mechanism of clientorientation in the provision of public services in this study, the main theoretical issues characteristic of modern reality are considered. They are largely due to the digitalization of public relations in General, the introduction of e-government. The study also offers a number of practical solutions for the qualitative implementation of the client-oriented approach. This is an open access article distributed under the CC BY-NC 4.0 license -http://creativecommons.org/licenses/by-nc/4.0/. 566 the Russian Federation. Despite the significant reflection of this problem, at present the issues of forming a clientoriented approach to the provision of state and municipal services remain relevant and require further research and development.