“…The data indicated that there were major inadequacies in the documentation of the individualised service plans in this sample and it is argued that these de ciencies could prevent service plans from achieving their objective of regulating services and orienting them to the needs and goals of individuals. (p. 73) This focus on meeting the expressed needs of individuals and on improving the ways in which they might exercise more choice and decision-making in their lives was the subject of much of my research in the nineties (Shaddock, Guggenheimer, Rawlings, & Bugel, 1993;Shaddock, Zilber et al, 1993;Zilber, Rawlings, & Shaddock, 1994;Rawlings, Dowse, & Shaddock, 1995;Shaddock, Dowse, Richards, & Spinks, 1998;Shaddock, Spinks, & Esbensen, 2000). In one study we examined the views of people with an intellectual disability about their experiences with individualised plans .…”