Improving Knowledge Management Using Wiki Tool Through Experimental Studies

Abstract

Nowadays, companies are paying more attention to the importance of knowledge creation and sharing. In this sense, the use of information systems to assist knowledge management has been widely adopted by organizations. In this paper, we present an experience report on how, by using Wiki, we were able to assist in knowledge sharing and also ease of acquiring knowledge, especially for onboarding employees. Before this study was conducted, company already used Wiki as a means of knowledge sharing. However, employees still faced difficulties in acquiring knowledge shared through Wiki, such as a lack of a definite structure for creating and sharing content. After conducting this study, we were able to define main difficulties faced by employees and propose a new solution. From results obtained, it was possible to facilitate knowledge creation and exchange among employees by re-designing how information was shared through Wiki. This work has an important contribution in how the company can rapidly accumulate knowledge capital and enhance the quality of staff, and as such, enhance its competitiveness.