Improving parent satisfaction: an intervention to increase neonatal parent–provider communication

Abstract

Objective:The objective of the study was to assess whether a targeted intervention improved the satisfaction of neonatal parents with primary medical provider communication.Study Design:The study design was a survey assessment of parents in a neonatal intensive care unit regarding their satisfaction with physician and nurse practitioner communication. Serial cohorts were surveyed before and after an intervention, including educating providers about family communication, distributing contact cards to families and showing a poster of providers in the unit.Result:More subjects in the post-intervention cohort (n=33) were satisfied (95%) with provider communication than in the pre-intervention cohort (n=50, 74% P<0.01). Parents who reported talking with a provider in the previous 7 days were more satisfied than parents who did not (P<0.001). After the intervention, fewer families (36 versus 65%) reported a desire for more frequent provider contact (P<0.01).Conclusion:A targeted intervention improved parent satisfaction with provider communication. Improving the quality and quantity of parent–provider communication increased parent satisfaction with communication with their baby's medical providers.

Parental Satisfaction of Traditional System of Neonatal Intensive Care Unit Services in a Public Sector Hospital in North India

“…Both these aspects need to be addressed for better outcomes for sick and preterm newborns. Establishing effective communication with the parents and providing them with adequate information about their infants and the required care can result in increased satisfaction (p<0.01), as is evident from the study conducted by Weiss et al [10] A study by Ranchod et al [6] concluded that increased perinatal counseling allowed parents to take a more active decision-making role and invariably led to higher rates of parental satisfaction with neonatal care in intensive care units. Constraints on staff limit the time available for extensive parent counselling by physicians, leaving parents to depend on nurses to help explain their infant's status.…”

Effect of Family-centered Care on Improving Parental Satisfaction and Reducing Readmission among Premature Infants: A Randomized Controlled Trial

“…Weiss et al, by performing a three-step intervention in NICU, showed that establishing effective communication with the parents and informing them about their infants and the required care can result in increased satisfaction (p<0.01) [13]. It should be noted that Weiss and colleagues in their study, considered parents as the study population, while in the present study, the subjects were primiparous mothers.…”

Contributions for the Portuguese Adaptation of the Parentcaregiver Relationship Scale

“…Por sua vez os resultados muito positivos no fator "Colaboração/parceria" refletem satisfação e envolvimento parental na tomada de decisão em relação ao tratamento da criança (King, et al, 2004;Ordem dos Enfermeiros, 2010). São ainda demostrativos de que os pais desejam ter um papel ativo de colaboração e parceria com o profissional de saúde (Choi, et al, 2010) que quando se efetiva, conduz a uma menor procura de consultas de emergência, a melhoria nos indicadores saúde, e a maior satisfação pais (Knapp, et al, 2011;Weiss, et al, 2010). Por sua vez o fator "Relacional/Emocional" é consonante com a importância atribuída às atitudes positivas dos profissionais como determinante da adaptação dos pais e da própria relação estabelecida com a equipa de saúde (Barnard, et al, 1990;Kenney, et al, 2011;Knapp, et al, 2011) na qual a empatia é particularmente valorizada pelos pais (Neumann, et al, 2009;Ordem dos Enfermeiros, 2010).…”

“…Por outro lado, a parceria entre pais e profissionais de saúde tem sido associada a menor procura de consultas de emergência, melhoria de indicadores de saúde, níveis mas elevados de satisfação e de resposta às necessidades da criança e da família nas situações em que criança tem necessidades especiais de saúde, e níveis mais elevados de adesão ao tratamento (DiMatteo, 2000;Knapp, et al, 2011;Weiss, Goldlust, & Vaucher, 2010).…”