Improving service quality in public transportation systems using automated customer feedback

Stelzer, Anselmo; Englert, Frank; Hörold, Stephan; Mayas, Cindy

doi:10.1016/j.tre.2015.05.010

Cited by 41 publications

(34 citation statements)

References 24 publications

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“…• Create a better understanding of the PTS, e.g. concerning PTS timeliness and vehicle-kilometers (Uniman et al 2010;Pelletier et al 2011;Wang et al 2011;Barabino et al 2014 (Pelletier et al 2011;Stelzer et al 2016). • Charge travelers for their journeys (Zeller 2013;Narzt et al 2015;Zöscher et al 2015).…”

Section: Literature Review: Solutionsmentioning

confidence: 99%

“…The many application areas described above show that different types of benefits could be obtained by collecting information about travelers. However, only one of the studies specifically identifies improved disturbance management as a reason for collecting information about travelers (Stelzer et al 2016), and most of the studies do not use the information in real-time, but rather use it for long-term decisions and analysis. However, many of the studies identify application areas that are clearly related to disturbance management; in particular, those connected to short-term forecasting improvement as well as "what if" and consequence analyses.…”

Section: Literature Review: Solutionsmentioning

confidence: 99%

“…Table 2). Stelzer et al (2016) propose an approach for bidirectional information and communication between the traveler and transportation company. In this approach, an app installed in the travelers' smartphone is used to transmit information from the traveler to the transport actor.…”

Section: Review Summarymentioning

confidence: 99%

“…In particular, new and emerging technologies, such as the connected sensors, smartphones and smart cards, offer new possibilities to collect rich real-time information about travelers. Moreover, smartphones also enable travelers to actively share information, for instance, about their intended travel plans (Stelzer et al 2016). Access to this type of information has the potential to improve the decisions and actions taken by public transport actors (Mayas et al 2015).…”

Section: Introductionmentioning

confidence: 99%

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Exploring the potential of using real-time traveler data in public transport disturbance management

Jevinger

Persson

2019

Public Transp

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New and emerging technologies, such as connected sensors, smartphones and smart cards, offer new possibilities to collect rich real-time information about travelers. Moreover, smartphones also enable travelers to actively share information, for instance, about their intended travel plans. This type of information can be used to improve public transport disturbance management. In this paper, the potential gain of collecting different types of information about travelers is explored to support action decisions made by public transport actors, during unplanned disturbances. Based on interviews and workshops, the paper provides a mapping between different information types and possible action decisions that can be supported. Furthermore, based on a literature review focused on current and potential technical solutions, a guidance to which solutions support which type of action decisions, is also provided. Amongst others, the results show that automated fare collection, which is one of the most commonly implemented systems providing real-time information about the traveler, can support a large number of action decisions relevant in unplanned disturbance scenarios. The technical solution providing the most extensive information, and thereby providing the best support for the action decisions, involves smartphone apps delivering user-generated information. The drawback with this solution is that it might violate privacy, and that it typically relies on the travelers providing relevant information voluntarily.

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Section: Literature Review: Solutionsmentioning

confidence: 99%

Section: Literature Review: Solutionsmentioning

confidence: 99%

Section: Review Summarymentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Exploring the potential of using real-time traveler data in public transport disturbance management

Jevinger

Persson

2019

Public Transp

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“…Bruglieri et al (2015) have shown that a real-time transport planning system improves the functioning of the public transport system; it becomes very useful for public transport users. Intelligent transport systems make it possible to boost public transport insofar as they make it possible to improve the conditions of transport use (Stelzer et al, 2016).…”

Section: Introduction 22 mentioning

confidence: 99%

Dynamic links between ICT, transport energy, environmental degradation and growth: empirical evidence from Tunisia

Mbarek¹,

Zghidi²

2017

Environmental Economics

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The transport sector, particularly road transport, is a major factor in the overall emissions balance of the substances involved in air pollution for the majority of developing countries. This paper investigates the dynamic links between information and communication technology (ICT), transport energy, environmental degradation and growth for Tunisia. The authors used a Johansen co-integration analysis to determine this econometric relationship using data during 1990-2015. In order to test the Granger causality links in the short and long run, a panel Vector Error Correction Model is used. The variance decomposition is used to confirm the existing links between the different variables. Different results are found. These findings show the existence of bidirectional in short-and long-run causality between transport energy and CO2 emissions. By cons, ICT does not minimize significantly pollution in Tunisia. These findings are very important for the transport sector and in terms of the choice of government policy decisions in order to minimize the pollution.

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Factors Influencing Public Transport Demand in Sicily During COVID-19 Era: A Study of Commuters’ Travel and Mode Choice Behaviors

Basbas

Georgiadis

Campisi

et al. 2021

Lecture Notes in Computer Science

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Improving service quality in public transportation systems using automated customer feedback

Cited by 41 publications

References 24 publications

Exploring the potential of using real-time traveler data in public transport disturbance management

Exploring the potential of using real-time traveler data in public transport disturbance management

Dynamic links between ICT, transport energy, environmental degradation and growth: empirical evidence from Tunisia

Factors Influencing Public Transport Demand in Sicily During COVID-19 Era: A Study of Commuters’ Travel and Mode Choice Behaviors

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