Improving Service Quality of Wealth Management Bank for High-Net-Worth Customers During COVID-19: A Fuzzy-DEMATEL Approach

Lin, Angel M. Y.; Chang, Hai-Yen; Huang, Sun-Weng; Tzeng, Gwo‐Hshiung

doi:10.1007/s40815-021-01130-w

Cited by 7 publications

(3 citation statements)

References 59 publications

(154 reference statements)

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“…They wanted to show the long-term impact of COVID-19 on banks' profitability and stability. However, good service quality may ensure customer retention during the financial crisis [55][56][57][58]. Ref.…”

Section: Research On the Banking Sector During The Covid-19 Pandemic ...mentioning

confidence: 99%

Impact of COVID-19 on Financial Performance and Profitability of Banking Sector in Special Reference to Private Commercial Banks: Empirical Evidence from Bangladesh

et al. 2022

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The current crisis caused by the COVID-19 pandemic has hit the global economy hard, causing significant damage to every aspect of the global banking system, and Bangladesh is no exception. For that reason, its performance and profitability have been affected. In this study, we investigate the impact of COVID-19 on the financial performance and profitability of the listed private commercial banks in Bangladesh. We initially compute each bank’s financial performance index (FPI) to determine the position according to their financial performance individually before and the current period of COVID-19 by the standardized CAMELS rating system. After assessing the position, the fixed-effect regression model is used to explore the impact of the bank’s specific variables and macroeconomic variables along with the banks’ variables on the banks’ profitability. The banks that performed better during the pre-pandemic period of COVID-19 also performed better during the pandemic period of COVID-19. The performance of AIBL, EBL, and BBL was almost autonomously higher during both periods. In the case of bank profitability, our paper discovered that during the pandemic period of COVID-19, high non-performing loan rates, holding more liquid assets, a high amount of hedging capital, and inappropriate bank size lessened the banks’ profitability. In contrast, a low leverage position and inflation rate enhanced the bank’s profitability during this period. The outcome of this study will help bank authorities detect the loopholes and take preventive measures that can improve their profitability during a crisis period like COVID-19. The investors and depositors who invest money in banks can precisely decide their portfolios.

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Section: Research On the Banking Sector During The Covid-19 Pandemic ...mentioning

confidence: 99%

Impact of COVID-19 on Financial Performance and Profitability of Banking Sector in Special Reference to Private Commercial Banks: Empirical Evidence from Bangladesh

et al. 2022

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“…Lin et al [52] used a hybrid methodology to determine the most influential criteria by combining fuzzy logic and DEMATEL. The results suggest that service quality, customer relationships, bank performance, and COVID-19 are in order of influence.…”

Section: Literature Reviewmentioning

confidence: 99%

Critical Controlling for the Network Security and Privacy Based on Blockchain Technology: A Fuzzy DEMATEL Approach

et al. 2023

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The Internet of Things (IoT) has been considered in various fields in the last decade. With the increasing number of IoT devices in the community, secure, accessible, and reliable infrastructure for processing and storing computed data has become necessary. Since traditional security protocols are unsuitable for IoT devices, IoT implementation is fraught with privacy and security challenges. Thus, blockchain technology has become an effective solution to the problems of IoT security. Blockchain is an empirical data distribution and storage model involving point-to-point transmission, consensus mechanism, asymmetric encryption, smart contract, and other computer technologies. Security and privacy are becoming increasingly important in using the IoT. Therefore, this study provides a comprehensive framework for classifying security criteria based on blockchain technology. Another goal of the present study is to identify causal relationship factors for the security issue using the Fuzzy Decision-Making Trial-and-Evaluation Laboratory (FDEMATEL) approach. In order to deal with uncertainty in human judgment, fuzzy logic is considered an effective tool. The present study’s results show the proposed approach’s efficiency. Authentication (CR6), intrusion detection (CR4), and availability (CR5) were also introduced as the most effective and essential criteria, respectively.

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“…Previous studies on asset management are more likely to be examined from a different perspective. Several studies have examined assets from the perspective of money belonging to individuals or organizations managed by financial institutions through investment instruments (Barrone et al, 2014;Harris, 2009;Lin et al, 2021bLin et al, , 2021aLye, 2011;Ouyang & Wang, 2022;Sciascia et al, 2014;Wu et al, 2010). Another study examines the perspective of physical assets.…”

Section: Introductionmentioning

confidence: 99%

The Importance of System Transition in The Transfer of State Assets Management to Public Institutions: Analysis at The State Islamic University - Public Service Agency in Indonesia

Slamet,

Hidayatullah,

Mustolik

2024

Ijirme

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State Higher Education Institutions in Indonesia have experienced a paradigm shift in their management, one of which is the State Islamic University. More than half of State Islamic Universities have Public Service Agency status. They focus on teaching, research, and community service as their primary business and must manage assets professionally and with economic value as potential income. This study seeks to uncover and assess asset management and management transformation of UINs with BLU status. This study uses a qualitative research paradigm with a multi-site approach. This research used in-depth interviews conducted naturally with key informants at three state Islamic universities in Indonesia that have had BLU status for more than ten years. These three universities are considered to have experience in managing assets and carrying out transformation. Data analysis approaches are Domain and Content Analysis. The research data is presented in four domains: cash management, tangible asset management, intangible asset management, and endowment fund management. Research data found that UINs with BLU status still manage assets in a normative and conservative manner. This finding is because UIN, which has BLU status, has yet to transform its university management fully. This study shows that there are demands for UIN with BLU status to transform from a government institution into an "agencification" and semi-autonomous system in line with the delegation of management of state assets from the central government.

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Improving Service Quality of Wealth Management Bank for High-Net-Worth Customers During COVID-19: A Fuzzy-DEMATEL Approach

Cited by 7 publications

References 59 publications

Impact of COVID-19 on Financial Performance and Profitability of Banking Sector in Special Reference to Private Commercial Banks: Empirical Evidence from Bangladesh

Impact of COVID-19 on Financial Performance and Profitability of Banking Sector in Special Reference to Private Commercial Banks: Empirical Evidence from Bangladesh

Critical Controlling for the Network Security and Privacy Based on Blockchain Technology: A Fuzzy DEMATEL Approach

The Importance of System Transition in The Transfer of State Assets Management to Public Institutions: Analysis at The State Islamic University - Public Service Agency in Indonesia

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