Improving skim reading for document triage

Buchanan, George; Owen, Tom

doi:10.1145/1414694.1414714

Cited by 19 publications

(17 citation statements)

References 17 publications

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“…The current research into triage is fragmented, and this no doubt explains the lack of such a model. Available reports focus on very specific aspects or external aspects rather than document triage generally [1,2,3,5,18].…”

Section: Introductionmentioning

confidence: 99%

An Empirical Study of User Navigation during Document Triage

Loizides

Buchanan

2009

Research and Advanced Technology for Digital Libraries

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Abstract. Document triage is the moment in the information seeking process when the user first decides the relevance of a document to their information need [17]. This paper reports a study of user behaviour during document triage. The study reveals two main findings: first, that there is a small set of common navigational patterns; second, that certain document features strongly influence users' navigation.

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Section: Introductionmentioning

confidence: 99%

An Empirical Study of User Navigation during Document Triage

Loizides

Buchanan

2009

Research and Advanced Technology for Digital Libraries

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“…These documents typically arise as a result of a broader information seeking strategy, such as search. Hence, document review is a particularly expensive information triage activity (Buchanan and Owen 2008).…”

Section: Discovery-led Refinement During Document Reviewmentioning

confidence: 99%

Discovery-led refinement in e-discovery investigations: sensemaking, cognitive ergonomics and system design

Attfield

Blandford

2010

Artif Intell Law

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Given the very large numbers of documents involved in e-discovery investigations, lawyers face a considerable challenge of collaborative sensemaking. We report findings from three exploratory workplace studies which looked at different aspects of how this challenge was met. From a sociotechnical perspective, the studies aimed to understand how investigators collectively and individually worked with information to support sensemaking and decision making. Here, we focus on discovery-led refinement; specifically, how engaging with the materials of the investigations led to discoveries that supported refinement of the problems and new strategies for addressing them. These refinements were essential for tractability. We begin with observations which showing how new lines of enquiry were recursively embedded. We then analyse the conceptual structure of a line of enquiry and consider how reflecting this in ediscovery support systems might support scalability and group collaboration. We then focus on the individual activity of manual document review where refinement corresponded with the inductive identification of classes of irrelevant and relevant documents within a collection. Our observations point to the effects of priming on dealing with these efficiently and to issues of cognitive ergonomics at the human-computer interface. We use these observations to consider how visualisations might enable reviewers to deal with such refinements more efficiently.

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“…We developed an extension of our existing document reader software [5] that encompassed both linear scrolling and SDAZ scrolling. The two different modes are represented in Figure 1.…”

Section: Speed-dependent Automatic Zooming (Sdaz)mentioning

confidence: 99%

“…We build upon recent research [4,5] that indicates that users actually use only limited parts of a document's content during interactive triage. This selective attention appears to be even more pronounced in digital documents when compared to printed texts.…”

Section: Introductionmentioning

confidence: 99%

Supporting Early Document Navigation with Semantic Zooming

Owen

Buchanan

Eslambochilar

et al. 2010

Lecture Notes in Computer Science

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Abstract. Traditional digital document navigation found in Acrobat and HTML document readers performs poorly when compared to paper documents for this task. We investigate and compare two methods for improving navigation when a reader first views a digital document. One technique modifies the traditional scrolling method, combining it with Speed-Dependent Automatic Zooming (SDAZ). We also examine the effect of adding "semantic" rendering, where the document display is altered depending on scroll speed. We demonstrate that the combination of these methods reduces user effort without impacting on user behaviour. This confirms both the utility of our navigation, and the minimal use information seekers use of much of the content of digital documents.

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Improving skim reading for document triage

Cited by 19 publications

References 17 publications

An Empirical Study of User Navigation during Document Triage

An Empirical Study of User Navigation during Document Triage

Discovery-led refinement in e-discovery investigations: sensemaking, cognitive ergonomics and system design

Supporting Early Document Navigation with Semantic Zooming

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