Improving the Accessibility of Health Services Through the Implementation of Mobile-Based Applications

Abstract

Advances in information technology have a significant impact on various aspects of life, especially in health services. The development and emergence of Innovations in mobile technology are essential to transform and improve accessibility, efficiency, and quality of health services. This research focuses on Karangampel Community Health Center, despite its comprehensive services and the existence of operational challenges, limited by ineffectiveness in the process of report data collection system to transaction services. The purpose of this research is to develop a mobile application to improve the transaction process of reporting drug purchase data. This can help improve administrative efficiency. By using the observation method and the Systems Development Life Cycle (SDLC) as a system design, then testing using black box and Mental Model Representation, resulting in a value of 90%, indicating that the application is feasible to use. Through the implementation of mobile applications, health services can facilitate interaction between patients and health service providers regarding operational activities. In addition, this application also facilitates health service providers in recording patient histories, monitoring schedules, and developing treatment plans electronically, real-time ambulance calls, as well as drug purchase service features, to transactional reporting accessible via mobile.