Improving the Quality of Mobile Learning Services

Benhamida, Nadjette; Bouallouche-Medjkoune, Louiza; Aı̈ssani, Djamil; Lafifi, Yacine

doi:10.1007/s11277-017-4780-4

Cited by 2 publications

(1 citation statement)

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“…In other words, they demand services of necessary quality that improve their satisfaction to use m-learning applications (Kim and Ong, 2005). The quality of m-learning services has been evaluated in terms of the overall performance that affects student learning (Benhamida et al, 2017). The principle idea in learning environments is that the quality of services and user satisfaction are the key factors of successful learning and teaching processes.…”

Section: Introductionmentioning

confidence: 99%

Exploring Technical Quality Factors That Enhance Mobile Learning Applications Services Using Data Mining Techniques

Abu-Al-Aish

2021

International Journal of Information and Communication Technology Education

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Mobile learning (m-learning) has become an increasingly attractive solution for schools and universities that utilize new technologies in their teaching and learning setting. This study investigates the technical factors affecting the development of m-learning applications services from students’ perspectives. It presents a model consisting of twelve technical factors, including content usefulness, scalability, security, functionality, accessibility, interface design, interactivity, reliability, availability, trust, responsiveness, and personalization. To evaluate the model, a questionnaire was designed and distributed to 151 students in Jerash University, Jordan. The results indicate that all technical factors have positive affects on learner satisfaction and overall m-learning applications services, however the data mining analysis revealed that security and scalability factors exert a major impact on student satisfaction with m-learning applications services. This study gives insight for the future of developing and design m-learning applications.

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Section: Introductionmentioning

confidence: 99%