Improving The Quality of Service Through Strengthening Organizational Culture, Interpersonal Communication, Pedagogical Competence and Trust (Empirical Research Using Pathway Analysis And Sitorem In Lecturers Indonesia Defence University)

Abstract

Indonesia Defence University as a university that develops one of the new branches of science, defense science, must be able to meet and detect the development of global threats that are happening especially related to defense and security. Defense science emerged about five decades ago, since western countries introduced the concept of managing the defense sector to discuss how to allocate budgets and human resources, utilizing tools such as in the business world for defense purposes. The study sought to clarify efforts to measure service quality based on dominant potential factors. Quality of service is assumed to be an important part in improving the quality of education in a convergent approach derived from external factors of a learner. . In this study, the stages of data analysis techniques begin by conducting descriptive statistical analysis, testing analytical prerequisites, and continued with path analysis. Descriptive statistical analysis aims to describe the data of each variable in a single way. The result is to improve the quality of lecturer services at is trust in Indonesia Defence University to be able to produce superior quality graduates.