Improving the sustainability of banks using insightful corporate governance practices: a qualitative inquiry in an emerging economy

Wuaku, David Kofi; Koomson, Samuel; Abraham, Ernest Mensah; Markwei, Ummu; Agyapong, Joan-Ark Manu

doi:10.1108/jgr-10-2023-0164

Cited by 3 publications

(1 citation statement)

References 36 publications

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“…Corruption is widely acknowledged as a fundamental aspect of ethics (Huberts, 2018) and is pervasive, especially in African economies such as Ghana (Wuaku et al ., 2024). The Ghana Statistical Service documented that the Ghana Police Service (GPS) accounted for 53.2% of corrupt incidents, establishing it as the most corrupt PS organisation in Ghana.…”

Section: Introductionmentioning

confidence: 99%

Resolving the adaptive performance problems in the public sector using purposeful leadership: an empirical investigation in Ghana

Konadu,

Koomson,

Opoku Mensah

et al. 2024

IJPL

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PurposePerformance problems in the public sector (PS) necessitate adaptation due to the sector’s uniqueness. Purposeful leadership (PL) may resolve PS adaptive performance (AP) problems. However, there is a paucity of research on the influence of PL on AP. Using data from three large PS organisations in Ghana, this research explores the relationship between PL and AP through job satisfaction (JS) and organisational identification (OI). It also explores the moderating effect of organisational integrity (IN) on the PL–JS and PL–OI relationships.Design/methodology/approachThis paper created and tested a research model using the responses of 875 public servants in Smart PLS 4. Contract fulfilment and perceived organisational support functioned as control factors influencing JS (an intervener). Perceived procedural justice and psychological need satisfaction serve as control factors for OI (another intervener). Age, sex, tenure, education and job position were used as control variables in AP. To assess the role of moderation, we utilised the product indicator approach, and to estimate the role of mediation, we used variance accounted for (VAF). A significance level of 5% was established.FindingsAs anticipated, this study found that PL and AP had a significantly positive connection (t = 2.229, p = 0.000, β = 0.138). Both JS (VAF = 27.37%) and OI (VAF = 39.21%) partially mediated this connection. IN positively moderated the PL–JS (t = 4.249, p = 0.000, β = 0.165) and PL–OI (t = 3.704, p = 0.002, β = 0.099) connections.Research limitations/implicationsThis paper provides a theoretical and empirical understanding of the PL–AP relationship, how this relationship is facilitated and how the PL–JS and PL–OI relationships are strengthened. It provides a roadmap for upcoming scholars to test the hypotheses in diverse PS contexts globally to broaden the field of leadership. It will be insightful to show how JS and OI jointly mediate this relationship and the potential mediating role of job embeddedness in further studies.Practical implicationsHuman resource (HR) practices in PS organisations, such as selecting, leadership enhancement initiatives, promotions, training and performance evaluations, must be guided by a “values-driven strategy” if leadership is to find, cultivate and keep employees capable of devising innovative strategies to manage unforeseen circumstances at work. The leaders are required to demonstrate the values of their organisations in order to set up a role model.Social implicationsThis study highlights the obstacles that purposeful leaders have the potential to mitigate, as well as the prospects that they might offer. It shows the essence for PS organisations to uphold and maintain high integrity standards as their hallmark.Originality/valueThis paper is the first to create and test a research model that shows the relationship between PL and AP. It also shows the different mechanisms (JS and OI) that make this effect possible, as well as the good work environment (i.e. IN) that allows the PL–JS and PL–OI relationships to grow.

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Section: Introductionmentioning

confidence: 99%

Resolving the adaptive performance problems in the public sector using purposeful leadership: an empirical investigation in Ghana

Konadu,

Koomson,

Opoku Mensah

et al. 2024

IJPL

Self Cite

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Keys factor affecting employee performance in the banking sector: a Delphi study

Ng,

Wider,

Yang

et al. 2024

Cogent Business & Management

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Unlocking the buffering role of total quality management: how organisational intangible resources shape innovation performance in dynamic and uncertain environments

Koomson

2024

EBR

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Purpose The purpose of this paper is to demonstrate how total quality management (TQM) buffers the adverse effect of market dynamism (MKD) on banking industry innovation performance (INP) using resource-based theory. Design/methodology/approach This paper creates and explores a conceptual framework by evaluating the perspectives of 260 chief executive officers from the different branches of 21 ISO 27001 and PCI-DSS-accredited banks over two time periods. The product indicator approach was used in the moderation analysis, with a path being significant at 5% (t > 1.96). The study used support for innovation, innovative leadership, strategic agility and slack resources as control variables for INP. The analysis was done using SmartPLS version 4.1.0.6. Findings As hypothesised, MKD had a significant and negative influence on the INP (ß = −0.326, t = 5.341). TQM neutralised MKD’s negative impacts on INP in a positive and significant manner (ß = 0.127, t = 2.680). Research limitations/implications This study paves the way for upcoming research to explore how TQM may improve INP in the presence of other adverse environmental dynamics like technological dynamism, competitive intensity and government regulation in the banking industry. External trends may have a different impact on other industries, necessitating additional research in these areas. Practical implications Bank managers can manipulate the TQM strategy to shape INP, thereby revealing TQM’s strategic value. Top management teams may consider prioritising and allocating more resources to TQM initiatives. Banks that successfully use the TQM methodology are able to turn a dynamic and uncertain environment into opportunities for growth and differentiation. Originality/value To the best of the author’s knowledge, this is the first study to display how TQM buffers the detrimental impact of MKD on INP. It offers a first attempt at challenging previous studies that had somewhat assumed that MKD encourages banks to be innovative, proving them otherwise, changing the narrative of the literature and stimulating further debate.

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Improving the sustainability of banks using insightful corporate governance practices: a qualitative inquiry in an emerging economy

Cited by 3 publications

References 36 publications

Resolving the adaptive performance problems in the public sector using purposeful leadership: an empirical investigation in Ghana

Resolving the adaptive performance problems in the public sector using purposeful leadership: an empirical investigation in Ghana

Keys factor affecting employee performance in the banking sector: a Delphi study

Unlocking the buffering role of total quality management: how organisational intangible resources shape innovation performance in dynamic and uncertain environments

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