2016
DOI: 10.1002/qre.2030
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Improving Websites' Quality of Service by Shortening Their Browsing Expected Path Length

Abstract: This work proposes a method to improve the QoS provided to internet users by website servers. In particular, the goal is to minimize the expected number of browsing steps (clicks), also known as the expected path length, which are required to reach a website page by a community of users. We use Markov chain modeling to represent the transition probabilities from one webpage to another, and the first passage from page to page that can be retrieved from web server logs. The proposed method deletes links among we… Show more

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Cited by 3 publications
(2 citation statements)
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“…Websites offering various services are analyzed through service dimension. Indicators of service can be discussed considering studies about website service quality related to ecommerce (Ahmad et al, 2016), browsing time (Postelnicu et al, 2016) and other several studies (Chuang et al, 2016). Service is a dimension which can be measured through widely different perspectives.…”
Section: Inter-dimensional Evaluationmentioning
confidence: 99%
“…Websites offering various services are analyzed through service dimension. Indicators of service can be discussed considering studies about website service quality related to ecommerce (Ahmad et al, 2016), browsing time (Postelnicu et al, 2016) and other several studies (Chuang et al, 2016). Service is a dimension which can be measured through widely different perspectives.…”
Section: Inter-dimensional Evaluationmentioning
confidence: 99%
“…Postelnicu, Raviv and Ben‐Gal propose a method to minimize the expected number of clicks required to reach a website page. The method proposed provides very good results with a relatively low computational cost.…”
mentioning
confidence: 99%