“…With over 1 billion users, local versions in more than 88 countries, and 76 distinct languages, YouTube stands out as a comprehensive platform for providing outstanding customer experiences (YouTube, 2019). YouTube, a sizable platform for sharing videos, emotes viewers by fusing motion and sound in videos that may be posted by users and enabling ratings and comments on the substance and caliber of the corresponding videos (Oliha, 2011). In a study conducted by Duffett, Edu, Negricea and Zaharia (2020), YouTube access, length of usage, log-on frequency, number of advertisements viewed, and age were found to have an influence on behavioural responses.…”