“…Ethnographic studies of academic and research library users in Slovakia (Steinerová, 2003), mixed method research on higher education digital services provision in the U.K. (Banwell & Coulson, 2004; Banwell, Ray, Coulson, Urquhart, Lonsdale, Armstrong, et al, 2004), comparative content analysis of written evaluation of physical reference service and virtual reference services in Canada (Nilson, 2004), and qualitative methods applied to situated use assessments in Illinois (Bishop, Neumann, Star, Merkel, Ignacio, & Sandusky, 2000) are among the approaches reported by researchers seeking to understand why users did, or did not, use digital libraries and what they felt about their experiences. Additionally, a range of in‐depth usability studies have been conducted in non‐laboratory but quasi‐experimental use contexts focusing on specific features of digital libraries, such as a “my e‐journal” personalizer and aggregator in Denmark (Hyldegaard & Seiden, 2004), the use of music library tools (Notess, 2004), and broad studies of technical strategies such as whether integrated interaction is actually preferable to common interaction (Park, 2000).…”