In search of a model for evaluating the quality of E-commerce Web sites

Abstract

The nature of e-commerce is diverse [15]. Ecommerce has been categorized into business-toconsumer (B2C), business-to-business (B2B), businessto-government (B2G), consumer-to-consumer (C2C) etc. Users of e-commerce Web sites may be consumers, software developers/designers, business/service providers, business partners, suppliers, governments etc. Researchers have also shown that there are several perspectives about evaluation on quality for ecommerce Web sites that is, one may take an approach or combination of approaches like product quality, systems as product quality, service quality of provider, quality of services offered and quality of the Human-Computer Interface (HCI) design. This paper documents the review of literature on models for evaluating the quality of e-commerce Web sites and argues that there is still a lack of research in the area because of the inherent diversity of e-commerce.

Assessing Web Site Usability Measurement

“…In the field of Software Engineering (SE) in ISO 9126-1, usability is defined as " the capability of the software product to be understood, learned, operated, attractive to the user, and compliant to conditions" [5]. It has 6 characteristics such as functionality, reliabity, usability, efficiency, maintainability and portability [19] [20] [21]. Each of the attributes has their own sub -characteristics.…”

A Framework for Quality Assurance of Electronic Commerce Websites

“…Much discussion in the literature has taken the view of online consumers when evaluating the quality of electronic commerce Websites (Balfagih et al, 2008). In this regard, the online consumers may evaluate the quality of the product purchased, service quality of provider, electronic commerce systems as product quality and quality of the Human-Computer Interaction (HCI) design.…”

“…product quality, systems as product, service quality of provider, software product quality, system design, quality of the human-computer interaction (HCI) etc. (Balfagih et al, 2008). Further in analyzing the complexity of electronic commerce quality, one can apply various bodies of knowledge i.e.…”

“…Further in analyzing the complexity of electronic commerce quality, one can apply various bodies of knowledge i.e. information systems, marketing, human-computer interaction and design (Balfagih et al, 2008). Hence, the evaluation of quality of electronic commerce Websites depends on the perspective and role of the assessor.…”