“…From this perspective, the autonomization of public units and their exposure to market discipline are thought to be a better vehicle than centralized bureaucratic arrangements for delivering public services. The central theme of NPM is to make managers accountable, by allowing managers discretionary authority to reach their performance targets, and then measuring, monitoring and reporting on performance indicators in order to determine whether the intended outcomes have been attained (Gendron et al, 2001;Morales et al, 2014). Nevertheless, recent studies show that NPM under neoliberalism has eroded values typical to the traditional public sector by offering room for business-like practices, including forms of manipula-tion, and thus damaging processes of democratic control; moreover, its scope has been extended from public service delivery to state administration (Morales et al, 2014).…”