“In this online environment, we're limited”:

Ang, Jazz Rui Xia; Liu, Ping; McDonnell, Emma; Coppola, Sarah

doi:10.1145/3491102.3517488

Cited by 25 publications

(4 citation statements)

References 47 publications

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“…A large body of work has underscored the importance of providing accessible Information and Communication Technologies (ICTs) to facilitate the adoption and use of ICTs for the DHH population (e.g., [15,29,30,39,48,51]).…”

Section: Accessibility Of Information and Communication Technologies ...mentioning

confidence: 99%

Sparkling Silence: Practices and Challenges of Livestreaming Among Deaf or Hard of Hearing Streamers

Cao,

He,

Zhou

et al. 2023

Preprint

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Understanding livestream platforms' accessibility challenges for minority groups, such as people with disabilities, is critical to increasing the diversity and inclusion of those platforms. While prior work investigated the experiences of streamers with vision or motor loss, little is known about the experiences of deaf or hard of hearing (DHH) streamers who must work with livestreaming platforms that heavily depend on audio. We conducted semi-structured interviews with DHH streamers to learn why they livestream, how they navigate livestream platforms and related challenges. Our findings revealed their desire to break the stereotypes towards the DHH groups via livestream and the intense interplay between interaction methods, such as sign language, texts, lip language, background music, and viewer characteristics. Major accessibility challenges include the lack of real-time captioning, the small sign language reading window, and misinterpretation of sign language. We present design considerations for improving the accessibility of the livestream platforms.CCS Concepts: • Human-centered computing → Human computer interaction (HCI); Empirical studies in HCI .

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Section: Accessibility Of Information and Communication Technologies ...mentioning

confidence: 99%

Sparkling Silence: Practices and Challenges of Livestreaming Among Deaf or Hard of Hearing Streamers

Cao,

He,

Zhou

et al. 2023

Preprint

View full text Add to dashboard Cite

show abstract

“…One study analyzed many aspects of the interaction of deaf people with the video conferencing system Zoom, highlighted barriers and challenges and suggested accessibility improvements for this population [4]. The other study used interviews and co-design sessions to investigate the main accessibility barriers for Deaf and hard of hearing people who used a national sign language to communicate [53]. They found that popular video conferencing platforms do not adequately consider communication and collaboration for Deaf signers and developed guidelines for conducting online research with them.…”

Section: Related Workmentioning

confidence: 99%

Video Conferencing Tools: Comparative Study of the Experiences of Screen Reader Users and the Development of More Inclusive Design Guidelines

Leporini

Buzzi

Hersh

2023

ACM Trans. Access. Comput.

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Since the first lockdown in 2020, video conferencing tools have become increasingly important for employment, education, and social interaction, making them essential tools in everyday life. This study investigates the accessibility and usability of the desktop and mobile versions of three popular video conferencing tools, Zoom, Google Meet and MS Teams, for visually impaired people interacting via screen readers and keyboard or gestures. This involved two inspection evaluations to test the most important features of the desktop and mobile device versions and two surveys of visually impaired users to obtain information about the accessibility of the selected video conferencing tools. 65 and 94 people answered the surveys for desktop and mobile platforms respectively. The results showed that Zoom was preferred to Google Meet and MS Teams, but that none of the tools was fully accessible via screen reader and keyboard or gestures. Finally, the results of this empirical study were used to develop a set of guidelines for designers of video conferencing tools and assistive technology.

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“…Recent studies by Zolyomi et al [104] and Das et al [17] investigated the experiences of neurodivergent professionals using videoconferencing software. Similarly, Vogler et al [93] and Rui Xia Ang et al [72] highlighted how current videoconferencing technologies fall short of supporting the needs of Deaf and hard of hearing workers in relation to clarity of communication, being able to attract attention non-verbally, and supporting the involvement of interpreter teams in collaborative tasks. Despite the emergence of high-quality research specically focusing on how disabled workers use videoconferencing technology, little attention has been dedicated to mobile telepresence devices and robotic avatars.…”

Section: Disability and Tele-workmentioning

confidence: 99%

Accessible Parallel Embodiment of Multiple Robotic Avatars in a Cafe

Barbareschi¹,

Kawaguchi

Kato

et al. 2022

XRDS

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Novel technological systems enabling people to control multiple robotic avatars simultaneously could support more accessible ways to multitask. An implementation of a parallel avatar system in a cafe shows that, leveraging their existing skills, remote workers with disabilities were able to utilize the system to control up to four robots, each with a different function, to assist customers in a cafe. The parallel avatar systems expand the agency and the capabilities of disabled workers, while also delivering better experiences to customers.

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“In this online environment, we're limited”:

Cited by 25 publications

References 47 publications

Sparkling Silence: Practices and Challenges of Livestreaming Among Deaf or Hard of Hearing Streamers

Sparkling Silence: Practices and Challenges of Livestreaming Among Deaf or Hard of Hearing Streamers

Video Conferencing Tools: Comparative Study of the Experiences of Screen Reader Users and the Development of More Inclusive Design Guidelines

Accessible Parallel Embodiment of Multiple Robotic Avatars in a Cafe

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