Inbound international tourists' demographics and travel motives: views from Uzbekistan

Allaberganov, Azizbek; Preko, Alexander

doi:10.1108/jhti-09-2020-0181

Cited by 21 publications

(20 citation statements)

References 58 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Hence, socio-demographics seem to play a differentiating role between market segments. As noted by Allaberganov and Preko (ahead-of-print), the needs and preferences of tourists can be met by the provided services and marketing activities when the service suppliers consider the differences in market segments, such as socio-demographics and cultural backgrounds. For destinations that offer various tourism experiences to the visitors, like Turkey, sector authorities and company managers should particularly be careful in identifying the differences in tourist perceptions on destination attributes.…”

Section: Discussionmentioning

confidence: 99%

Hotel customer segmentation according to eco-service quality perception: the case of Russian tourists

Aksu

Albayrak

Caber

2021

JHTI

View full text Add to dashboard Cite

PurposeThis study aims to explore the components of eco-service quality at hotels and to cluster hotel customers based on their eco-service quality perceptions.Design/methodology/approachA quantitative research approach was adapted, and a survey study was performed on Russian tourists staying at the hotels located in Antalya, Turkey. Factor analysis results showed that the eco-service quality variable contains the dimensions of equipment, practice and staff and food. These factors were used to cluster hotel customers, and two groups were obtained as sensitive customers to eco-services and apathetic customers to eco-services. Cluster-based differences were identified by a series of cross-tabulations and regression analyses.FindingsSome socio-demographic and travel choice-related differences were obtained between the customer groups. The results of regression analyses showed that the most important determinant of sensitive customers' overall satisfaction was equipment, which was followed by staff and food and practice. The only significant determinant of apathetic customers' overall satisfaction was equipment.Practical implicationsHotel customers, who have different socio-demographic characteristics, are identified to have also distinct perceptions on the quality of eco-friendly equipment or services. Hence, hotel managers are suggested to develop proactive and value-generating environmentally friendly practices that appeal to different market segments. However, hotel managers should decide on prior areas and prefer low-cost options when “going green”, as some customer-groups do not notice such efforts.Originality/valueFrom the theoretical point of view, this study is original in showing the dimensional structure of the eco-service quality construct and the impact of each dimension on hotel customers' overall satisfaction. Both theoretically and practically, the findings offer valuable implications about the behavioural tendencies of Russian tourists towards eco-hotel practices.

show abstract

Section: Discussionmentioning

confidence: 99%

Hotel customer segmentation according to eco-service quality perception: the case of Russian tourists

Aksu

Albayrak

Caber

2021

JHTI

View full text Add to dashboard Cite

show abstract

“…The country possesses attractive tourism destinations such as UNESCO-listed unique and historical towns of Bukhara, Samarqand, Itchan Kala and Shakhrisabz (Airey and Shackley, 1997) as well as sport-related leisure activities and pilgrimage sites (Kantarci, 2014) to potential international and domestic tourists. International tourists all around the world are motived to visit Uzbekistan to witness these historical attractions and the adventure that the country provides (Allaberganov and Preko, 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

Government commitment to tourism and hospitality sector during COVID-19 pandemic

Allaberganov

Preko

Mohammed

2021

TRC

Self Cite

View full text Add to dashboard Cite

Purpose The purpose of this study is to explore the tourism policy commitment of the government of Uzbekistan to bring back the tourists and sustain the tourism and hospitality sector during the Covid-19 pandemic. The study employed qualitative documentary research methodology using the thematic analysis with the support of the Nvivo 12 to analyze Google news articles published in the English language. The results demonstrated that the government of Uzbekistan employed a variety of policies and measures geared towards tourists and businesses during the pandemic. Mainly, the government showed confidence and trust in its policies by providing financial compensation to tourists if they get the Covid-19 infection, improved sanitary conditions and travel restrictions to prevent the spread of the virus. In terms of businesses, the government was dedicated to restoring and mitigating the adverse outcomes of Covid-19 in the tourism and hospitality sector by providing subsidies and certification that the company is following the sanitary protocols. The findings of this study illustrate that the government of Uzbekistan should continue feeding the media with the information related to strategies implemented towards reviving the tourism and hospitality sector, which will build the confidence of the tourists and businesses during the pandemic period.

show abstract

“…Convenient and reliable access to information about medical tourism shall certainly enhance the perceived value in the collaborative networks of the PPP on medical tourism. In this perspective of information sharing, government initiative is very important, at least at the initial stage to become a medical hub for developing countries [49]. However, this does not mean the government should take all the responsibility, because our research shows the most important factors to be the medical factors, and thus the PPP among all the related parties should proactively participate in advanced medical services for sustainable governance.…”

Section: Discussionmentioning

confidence: 87%

Sustainable Governance on the Intention of Medical Tourism in Uzbekistan

2021

View full text Add to dashboard Cite

Medical tourism is a growing niche market with huge potential as the 6th industry of medical services, including an unforgettable trip. Due to these advantages, Uzbekistan hopes to be a leader in central Asia concerning medical tourism. Contrary to this ambitious goal, Uzbekistan patients still prefer going abroad for medical services. Therefore, in order for Uzbekistan to be a hub for medical tourism, the sustainable governance factors of medical tourism need to be found for local patients going overseas. Under this research motivation, this study evaluates how the medical, tourism, and information sharing factors influence behavioral intention based on the structural equation model (SEM) with a random sample of 498 residents in Uzbekistan. Perceived value and behavioral intention are used as a mediating variable and a dependent variable, respectively. The main findings are summarized as follows. First, the medical factor and information sharing are very important factors for behavioral intention, with high coefficient values of 0.399 and 0.516, respectively, while the tourism factor is not influential on the behavioral intention statistically. This implies that Uzbekistani patients do not consider tourism factors as a core condition, instead focusing on the service quality of the medical operation and convenience for foreign patients. Second, in the indirect model, we found that perceived value takes a fully mediating role between medical factors and behavioral intention, while it takes a partially mediating role between information sharing and behavioral intention, implying that strong promotion policies are required for the advantages of tourism and enhanced access to information.

show abstract

Inbound international tourists' demographics and travel motives: views from Uzbekistan

Cited by 21 publications

References 58 publications

Hotel customer segmentation according to eco-service quality perception: the case of Russian tourists

Hotel customer segmentation according to eco-service quality perception: the case of Russian tourists

Government commitment to tourism and hospitality sector during COVID-19 pandemic

Sustainable Governance on the Intention of Medical Tourism in Uzbekistan

Contact Info

Product

Resources

About