Incentives for the Adoption of E-Government by Greek Municipalities

Abstract

Purpose: The research aims to identify the incentives that play an important role in the evolution of e-government in Greece at local scale and its actual development level. It also investigates the factors and the perceived barriers that affect the development of local egovernment in Greek Municipalities, as well as the benefits they derive from it. Design/Methodology/Approach: The research is based on a survey that was conducted through a questionnaire to all 325 Municipalities of the country and includes data from 109 Municipalities that participated in the quantitative approach. Findings: While e-government is spread at a relatively satisfactory level, it appears that only a few Municipalities are performing well. Results highlight also the two main incentives that motivate Municipalities to adopt e-government: The first is the improvement of the efficiency of information exchange with the external environment and the second is managing internal issues-relationships in conjunction with the existence of prominent IT departments. Amongst the main factors that affect e-government adoption by Local authorities, budgetary constraints stand out, while the lack of personnel specialized in Information Technologies is identified as common obstacle. Practical Implications: Findings suggest that an integrated approach to e-government is needed in order to enable organizations to minimize failures and to overcome barriers and counter risks. The capacity to align e-government applications with the increasing and evolving needs and requirements of the citizens is the key to optimizing the benefits of e-Government at local scale.

Key factors influencing the e-government adoption: a systematic literature review

“…Chatterjee and Kar (2017) asserted that trust in technology and information quality perceptions are significant determinants of trust in e-government. However, system quality was a concern, further confirmed by Cletus and Ayindenaba (2020) and Maditinos and Sidiropoulou (2020).…”

“…asserted that trust in technology and information quality perceptions are significant determinants of trust in e-government. However, system quality was a concern, further confirmed byCletus and Ayindenaba (2020) andMaditinos and Sidiropoulou (2020).Other studies, such asShahzad et al (2020), stressed the significance of perceived compatibility and perceived response time in adopting mobile government (m-govt) security response systems. On the other hand,Munyoka and Maharaj (2019) highlighted the critical role of perceived privacy, security, and trust in utilising e-government systems Alharbi et al (2014).…”

E-Government Applications: Factors Affecting the Employees’ Satisfaction and Effectiveness in Greek Municipalities

“…Recently, Alexopoulos et al (2018) stated the citizens' ability to access in useful datasets, regardless of the limited financial resources provided by the government due to the economic crisis, although many enhancements must be fulfilled such as government spending, economic activity, more thematic categories, increased tools for data detection, multi-linguality sources, users' feedback and more extensive provision for metadata. Τhe lack of personnel specialized in Information Technologies and the budgetary constraints are also indicated by other researchers (Maditinos & Sidiropoulou 2020) as two main obstacles affecting the e-government adoption. Results of the E-Government Development Index (EGDI) for Greece show an improvement of the government operation and considerable efficiency of the public service delivery, as participation and involvement are ensured (Organisation des Nations Unies 2018).…”

Behavioral Acceptance of Electronic Government in Jordan

“…Structural assurances, security, privacy, information quality, and ease of use are affecting trust and decision-making to increase' participation (Khan et al, 2021). The main motivators and incentives to adopt e-government include the information exchange efficiency with the outside environment and managing inside relationships of IT (Maditinos & Sidiropoulou, 2020). The government needs awareness campaigns to enhance trust and government website usage (Yağanoğlu & Serim, 2020).…”