Including Patient’s Experience in the Organisation of Care: The Case of Diabetes

Battard, Nicolas; Liarte, Sébastien

doi:10.3917/jie.pr1.0054

Cited by 3 publications

(2 citation statements)

References 45 publications

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“…In healthcare, the integration of patient experiences promotes new perspectives that transcend traditional healthcare boundaries. However, there is still a lack of empirical studies describing these patient experiences to design new forms of collaboration and organization [1].…”

Section: Introductionmentioning

confidence: 99%

Design and Validation of a Questionnaire to Measure Patient Experience in Relation to Hospital Nursing Care

López-Ibort,

Boned-Galán,

Cañete-Lairla

et al. 2024

Nursing Reports

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The objective has been to develop and validate a questionnaire to know patient experience in relation to nursing care during their hospital stay in the Spanish healthcare setting. To know patient experience will improve the quality of care of the healthcare system; therefore, we must count on validated tools so it can be evaluated in an accurate way. Method: a questionnaire containing 29 items alongside socio-demographic questions was developed. It was distributed to 158 patients admitted to a tertiary hospital. The psychometric properties were assessed through principal components analysis and confirmatory factor analysis to evaluate construct validity, employing Cronbach’s alpha to test reliability. Results: The final tool contains 17 items grouped into 5 dimensions: interrelations, nursing care, information during hospital stay, information about patient’s rights, and discharge information. Two additional questions related to pain were added. The questionnaire showed adequate validity and reliability. Conclusions: we describe a new tool validated and adapted to the Spanish healthcare setting with adequate validity and reliability to assess patient experience with nursing professionals during hospital stay. This tool will serve to identify areas for improvement in hospital nursing care and as an instrument in the management and supervision of nursing teams.

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Section: Introductionmentioning

confidence: 99%

Design and Validation of a Questionnaire to Measure Patient Experience in Relation to Hospital Nursing Care

López-Ibort,

Boned-Galán,

Cañete-Lairla

et al. 2024

Nursing Reports

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“…the human focus. All the technologies that are currently available, and most of all those that will be available in the future, will have to deal with the human dimension (Festa et al, 2018;Laurenza et al, 2018;Kraus et al, 2021) such as, for example, the ability of healthcare operators to use healthcare technology (Teti, Festa, 2009;Lepore et al, 2018) and the capacity of healthcare patients to accept healthcare technology (Cuomo et al, 2020;Ćwiklicki et al, 2020;Baudier et al, 2021); both are involved, although from different points of view, but with a unique goal, in (co)creating ever greater customer satisfaction (Battard, Liarte, 2019;Schiavone et al, 2020).…”

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confidence: 99%

Innovative Paradigms for Enhancing Healthcare Service Performance

Schiavone¹,

Festa²

2021

Journal of Innovation Economics &Amp; Management

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