Incorporation of Operational Audits in Hotel Front Office Courses

Moreo, Patrick J.; Savage, Kathryn

doi:10.1177/109634809001400227

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Functions Of the Operational Audit2

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Cited by 2 publications

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“…According to Moreo and Savage (1990), operational audits are being perfonned by hotels, but the knowledge of the actual procedures being used is limited due to their proprietary nature. Additionally, Moreo, Sammons, and Savage (1997) state that the use of operational auditing in hotels could be improved by documenting current practice, identifying areas of deficiencies, and combining the infonnation into a comprehensive audit specific to the hotel industry.…”

Section: Functions Of the Operational Auditmentioning

confidence: 99%

See 1 more Smart Citation

Hotel Housekeeping Operational Audit

Wood

Moreo

Sammons

2005

International Journal of Hospitality & Tourism Administrati

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Section: Functions Of the Operational Auditmentioning

confidence: 99%

“…This comparison would highlight incomplete, missing, or areas that could be added to their current audit. Hotels not currently perfonning operational audits would have a prototype to use in developing and implementing their own procedures (Moreo and Savage, 1990).…”

Section: Functions Of the Operational Auditmentioning

confidence: 99%