“…Research appoints that higher levels of maturity in a business process results, among others, in greater effectiveness to reach the defined goals and improving management ability to propose new and higher targets for performance (Röglinger et al, 2012). Among several models, it is possible to highlight the BPM Maturity Model (BPMMM) (Rosemann & Bruin, 2005;Rosemann, de Bruin, & Hueffner, 2004), BPR Maturity Model (BPRMM) (Maull et al, 2003), Business Process Maturity Model (BPMMFisher) (Fisher, 2004), Process Management Maturity Assessment (PMMA) (Rohloff, 2009), BPO Maturity Model (BPOMM) (McCormack et al, 2009), Process and Enterprise Maturity Model (PEMM) (Hammer, 2007), Process Maturity Ladder (PML) (Harmon, 2004), Business Process Maturity Model (BPMMOMG) (Weber, C.;Curtis, B.;Gardiner, 2008) and the Business Process Maturity Model (BPMMLee) (Lee, Lee, & Kang, 2007) (Röglinger et al, 2012).…”