Increasing patient recall of nurse leader rounding

Gillam, Sally W.; Gillam, Andrew R.; Casler, Tricia L.; Cook, Katie

doi:10.1016/j.apnr.2017.10.013

Cited by 3 publications

(1 citation statement)

References 19 publications

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“…Furthermore, few patient care interventions have demonstrated the ability to make significant upward improvement in patient experience scores. Relational interventions that have demonstrated minimal improvement in patient experience include nurse manager patient rounding, [13][14][15][16][17] shift report delivered at the bedside, 13 purposeful rounding, 13 communicating with courtesy and respect, [18][19][20][21] and using teach-back technique in patient education and discharge teaching. 22 All of these interventions exemplify characteristics of caring behaviors.…”

Section: Patient Experiencementioning

confidence: 99%

The Relationship Between Staff Nurses' Perceptions of Nurse Manager Caring Behaviors and Patient Experience

Kostich

Lasiter

Duffy

et al. 2021

JONA: The Journal of Nursing Administration

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OBJECTIVE The objective of this study was to explore the relationship between staff nurses' perceptions of nurse manager caring behaviors and patient experience. BACKGROUND Despite numerous interventions aimed at changing the provision of patient care to improve care quality, patient experience scores have remained moderate. Little research has been conducted exploring how caring relationships in the professional practice environment might play a role in the patient experience of care. METHODS A cross-sectional, correlational design was used to examine the relationship between staff nurses' perceptions of nurse manager caring behaviors as measured by the Caring Assessment Tool–Administration (CAT-Adm) and acute-care patient experience using the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores. RESULTS There was a positive relationship between the staff nurses' perceptions of nurse manager caring behaviors and patients' HCAHPS overall hospital rating. There also was a positive relationship between the CAT-Adm scores and nurse manager visibility. CONCLUSION Departments had higher HCAHPS overall hospital rating when the staff nurses perceived their unit manager as caring. In addition, the more staff nurses actually visualized their nurse manager during a shift, the more they perceived their nurse manager as caring.

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Section: Patient Experiencementioning

confidence: 99%

The Relationship Between Staff Nurses' Perceptions of Nurse Manager Caring Behaviors and Patient Experience

Kostich

Lasiter

Duffy

et al. 2021

JONA: The Journal of Nursing Administration

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Patient and family perceptions of a discharge bedside board

McMillan,

Brown,

Rieger

et al. 2023

PEC Innovation

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Implementation of a Nurse Leader Rounding Program in the Emergency Department

Swanhorst¹

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Practice Problem: The identified practice problem was the low “Likelihood to Recommend” patient experience survey scores within the ED at the identified project setting. PICOT: The PICOT question that guided this project was “In ED patients (P), how does the implementation of Nurse Leader Rounding (I) compared to the prior state of no Nurse Leader Rounding (C) affect the “Likelihood to Recommend” top box score (O) within eight weeks (T)?” Evidence: In a review of 13 articles, the evidence consistently showed that Nurse Leader Rounding was a proven intervention for increasing patient engagement scores. Intervention: Nurse Leader Rounding is defined as the department leader rounding on the patient within the department and providing: 1) feedback to the primary care team related to observations of care expectations by the leader and 2) in the moment service recovery if needed Outcome: The outcome of the project was a clinically significant increase in “Likelihood of Recommending” by 2.3% while no statistical significance in scores. Conclusion: The conclusion of this project found that COVID-19 played a big part into the small increase in engagement scores. However, it did show that Nurse Leader Rounding, as an intervention, has the ability to increase patient engagement scores.

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Increasing patient recall of nurse leader rounding

Cited by 3 publications

References 19 publications

The Relationship Between Staff Nurses' Perceptions of Nurse Manager Caring Behaviors and Patient Experience

The Relationship Between Staff Nurses' Perceptions of Nurse Manager Caring Behaviors and Patient Experience

Patient and family perceptions of a discharge bedside board

Implementation of a Nurse Leader Rounding Program in the Emergency Department

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