Increasing patient satisfaction and compliance: An examination of physician humor orientation, compliance‐gaining strategies, and perceived credibility

Influences on Health Delivery System Satisfaction: A Partial Test of the Ecological Model

“…To the extent that a physician is perceived as credible, patient satisfaction increases (Richmond et al, 2002). For example, Wrench and Booth-Butterfield (2003) conclude that physicians who utilize humor as part of their communication are perceived as more credible, secure greater degrees of patient compliance, and have higher levels of overall patient satisfaction. Thus, it is likely physician credibility leads to overall patient satisfaction, and it may ultimately increase patient compliance with treatment.…”

The Relationships Among Perceived Physician Accommodation, Perceived Outgroup Typicality, and Patient Inclinations Toward Compliance

“…The construct of compliance has enjoyed a long history in interpersonal communication research (e.g., Anderson, Dillard, & Knobloch, 2002;Wilson, 2002); it is extremely potent to physician-patient interactions as well (Burgoon et al, 1987;Wrench & Booth-Butterfield, 2003). Patient compliance is defined as ''the extent to which a person's behavior (in terms of taking medication, following diets, or executing lifestyle changes) coincides with medical or health advice'' (Haynes, Taylor, & Sackett, 1979, pp.…”

Positive and Negative Styles of Humor in Communication: Evidence for the Importance of Considering Both Styles

“…The benefits of effective humor use have been examined in many different interpersonal contexts, including romantic partners (Bippus, 2000;Haas & Stafford, 2005;Murstein & Brust, 1985;Ziv, 1988), teachers and students (Aylor & Opplinger, 2003;Wanzer & Frymier, 1999;Wanzer, Frymier, Wojtaszczyk, & Smith, 2006), health care providers and patients (Wanzer, Booth-Butterfield, & Booth-Butterfield, 2005;Wrench & Booth-Butterfield, 2003), managers and subordinates (D. M. Martin & Gayle, 1999;D. M. Martin, Rich, & Gayle, 2004;Rizzo, Wanzer, & Booth-Butterfield, 1999), mentors and mentees (Wrench & Punyanunt-Carter, 2005), and between conflict partners (Alberts, 1990;Bippus, 2003).…”