Increasing the interpretive flexibility of information systems through embedded application systems

Käkölä, Timo

doi:10.1016/0959-8022(95)90015-2

Cited by 16 publications

(18 citation statements)

References 45 publications

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“…Orlikowski [2] provides neither a conceptual model nor practical guidelines to help organizations design such an architecture. This paper continues the efforts of Käkölä [5] to do so. We will call the architecture Dual Information Systems (DIS).…”

Section: Introductionmentioning

confidence: 82%

“…Käkölä [5] used the act-oriented perspective [3,9] to provide a solution. This perspective states that CBIS cannot be separated from agents' work because no CBIS can serve as a conscious actor.…”

Section: Act-oriented Perspective: Toward Dis On the Level Of Human Amentioning

confidence: 99%

“…Unfortunately, powerful CBIS are constrained because many organizations today suffer from dualistic, institutionalized CBIS that hide the constructed nature of CBIS from agents [5]. They (1) limit lateral communication, coordination and knowledge sharing; (2) provide little feedback to agents (especially in the lower echelons of an organization) on work arrangements and on the coordination and communication patterns that emerge from their use; (3) limit agents' ability to reflect and inquire within the social and technical contexts in which the agents are embedded, restraining them from creating, questioning, and modifying practical knowledge when problems emerge; and consequently (4) endanger the process of reinvention that any complex technological artifact should undergo when put to use [6].…”

Section: Introductionmentioning

confidence: 99%

“…Käkölä [5] complemented Orlikowski's work by drawing on a frame of reference called the actoriented perspective [9]. This perspective helps transcend the design/use dualism by interpreting the functions and memory provided by computer software as an inseparable component of the work of knowledgeable people [3].…”

Section: Introductionmentioning

confidence: 99%

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Dual Information Systems: Supporting Organizational Working and Learning by Making Organizational Memory Transparent

Käkölä¹,

Koota²

1999

HOCE

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The conceptual design of most computer-based information systems reflects a dualism of technology. During the development phase, part of the work-domain related knowledge is formalized and encoded in the software, making it difficult for users to reflect upon and use this knowledge. This design/use-dualism contributes to the deterioration of the interpretive flexibility of information systems. This paper outlines an information systems architecture called Dual Information Systems (DIS) that incorporates the concepts of an organizational memory information system (OMIS) in a broader framework. DIS help bridge the design/use dualism by providing organizations with a set of services that enable and reinforce both effective, institutionalized working and the questioning and (re)construction of computer-supported work routines. DIS have a four-layered conceptual structure: (1) people draw on the business layer to work and learn; (2) people use the breakdown layer to handle unexpected breakdowns; (3) self-organizing project teams use the project layer to create innovative work and IS (re)designs; and (4) the Knowledge Sharing Server acts as an OMIS by storing these redesigns and making them organizationally available to facilitate working and learning as well as subsequent redesign efforts. We outline the theoretical background, conceptual structure and generic services of DIS. We elaborate on the services and the conceptual design of the business and breakdown layers of DIS (bDIS). The services help people work effectively and develop competence needed to handle breakdowns and participate in the redesign project teams. The conceptual design extends the hyperknowledge framework of Chang et al. Finally, we demonstrate the conceptual design and services in a financial services organization with the help of the ReDIS prototype.

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Section: Introductionmentioning

confidence: 82%

Section: Act-oriented Perspective: Toward Dis On the Level Of Human Amentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Dual Information Systems: Supporting Organizational Working and Learning by Making Organizational Memory Transparent

Käkölä¹,

Koota²

1999

HOCE

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“…A prevalência desta estrutura dualista e da baixa flexibilidade interpretativa da tecnologia da informação têm implicações de elevados custos. Neste caso, uma solução conceitual de sistemas de informação mais poderosa tem sido proposta, considerando a natureza intrincadamente entrelaçada das organizações, pessoas e tecnologia da informação, ao contrário dos enfoques tradicionais de desenvolvimento de sistemas de informação que enfatizam os aspectos técnicos do software, separando conceitualmente SI das pessoas e suas práticas de trabalho (Käkölä, 1995). Só um enfoque desta natureza é capaz de mostrar as forças poderosas que estorvam a flexibilidade interpretativa da TI, sendo possível explicitar a organização do trabalho e a coordenação do papel dos SI, eliminando as fronteiras entre trabalho e SI.…”

Section: Tecnologiaunclassified

Information Systems: What Kind of Science Is This?

Filho¹,

Ludmer²

2005

JISTEM

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RESUMOSistema de Informação (SI) é um campo de estudo que se preocupa com uma variedade de questões multifacetadas, inerentes ao desenvolvimento, uso e implicações das tecnologias de informação e comunicação nas organizações. Trata-se de um campo de estudo recente, razão pela qual não é bem compreendido por acadêmicos e profissionais de outras áreas e até de áreas relacionadas com SI, a exemplo da própria ciência administrativa. Neste trabalho, escrito para acadêmicos e profissionais, uma tentativa é feita para apresentar algumas áreas temáticas de SI, fundações teóricas e algumas características metodológicas e institucionais. SI é, portanto, um campo fragmentado, que não se utiliza do rigor, geralmente associado com outras disciplinas científicas, mas que tem dado origem a uma impressionante riqueza de conhecimento no nível organizacional.Palavras-Chaves: Sistema de Informação; Fundações Teóricas; Pensamento Dominante Epistemologia; Desenvolvimento e Uso. ABSTRACTInformation Systems (IS) is a field of study concerned with a large range of multifaceted issues regarding the development, use and implications of information and communication technologies in organizations. It is a recent field of study, yet not well understood by academics and professionals of other areas, even in the fields related to IS such as management and operational research. In this work written for academics and professional, an attempt is made to present some thematic areas of IS, theoretical foundations and some methodological and institutional characteristics. Information Systems is a fragmented field that does not use the methodological rigor usually associated with other scientific disciplines, but has given origin to an impressive wealth of knowledge in the organizational level.

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Dual information systems for organizational working and learning: the business and breakdown layers

Käkölä

Koota

1996

Information Systems and Technology in the International Office of the Future

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The conceptual structure of most computer-based information systems reflects a dualism of tecbnology. During the development phase, part of the work-domain related knowledge is formalized and encoded in the software, making it difficult for users to reflect upon and use this knowledge. This dualism deters the interpretive flexibility of information systems. Dual Information Systems (DIS) are needed that enable and reinforce both effective, institutionalized enactment and questioning and (re)construction of computer-supported work routines. DIS have a three-layered conceptual structure: (1) people draw on the business layer to work and learn; (2) people use the breakdown layer to handle unexpected breakdowns; (3) self-organizing project teams use the project layer to create innovative work and IS (re)designs. We outline the theoretical background, conceptual structure and generic services of DIS. We elaborate on the services and the conceptual design of the business and breakdown layers of DIS (bDIS). The services help people work effectively and develop competence needed to handle breakdowns and participate in the redesign project teams. The conceptual design extends Chang's hyperknowledge framework. Finally, we demonstrate the conceptual design and services in a financial services organization with the help of the ReDIS prototype.

show abstract

Increasing the interpretive flexibility of information systems through embedded application systems

Cited by 16 publications

References 45 publications

Dual Information Systems: Supporting Organizational Working and Learning by Making Organizational Memory Transparent

Dual Information Systems: Supporting Organizational Working and Learning by Making Organizational Memory Transparent

Information Systems: What Kind of Science Is This?

Dual information systems for organizational working and learning: the business and breakdown layers

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