Increasing the value of quality management systems

Gremyr, Ida; Lenning, Jan; Elg, Mattias; Martín, José

doi:10.1108/ijqss-10-2020-0170

Cited by 21 publications

(22 citation statements)

References 43 publications

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“…Influence of quality management such as by Gremyr et al (2021) about improving the value of QMS. Perception of experts about QMS in different countries on the basis of one, two or three samples was studied by Rogala and Wawak (2021).…”

Section: Methodology Usedmentioning

confidence: 99%

Influence of quality management and allied certifications on consumers

Yadav¹,

Heriyati

Kumar

et al. 2022

IJQSS

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Purpose The perception of consumers towards the products or services that are provided by organisations that are certified to various international quality management and allied standards, such as the standards developed by the International Organization for Standardization, has not been extensively researched. Available research is limited to few standards. It is not comprehensively explored if consumers view certified products, services or organisations favourably in each case. This study aims to explore inclination of three consumer categories i.e. retail consumers, business consumers and subject expert consumers towards 11 international management system standards. Design/methodology/approach A survey is carried out among 229 consumers of different types in different countries. Total 11 quality management and allied standards are studied. Similarities and differences among different consumer groups towards these 11 standards are analysed using Chi-square test. Findings The study shows that although all consumer categories perceive products, services, and organisations certified to international management system standards favourably, the inclination towards certification is greater among developing economies than in developed economies. It is also proven that all standards are not equally popular among consumers. The brand name of a certification agency is found not influencing consumer’s preference towards certification. Originality/value The study is unique in three ways. First, it comprehensively analyses multiple quality management and allied standards from consumers’ point of view. Similarities and differences among retail consumers, business consumers and subject experts are researched, which was not attempted previously and thus it shows a novel approach. Second, no other study has analysed so many standards together. Third, differences in perception of consumers towards international standards between developing and developed nations are compared, which was not available earlier for all the 11 standards.

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Section: Methodology Usedmentioning

confidence: 99%

Influence of quality management and allied certifications on consumers

Yadav¹,

Heriyati

Kumar

et al. 2022

IJQSS

View full text Add to dashboard Cite

show abstract

“…This alignment will allow companies to achieve higher quality, less costs and shorter lead times. These new approaches are important since they add value to organizations (Gremyr et al , 2021).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

The evolution of quality: from inspection to quality 4.0

Broday

2022

IJQSS

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Purpose Quality has undergone several transformations over the past decades. From the inspection to total quality management (TQM), some tools have been created to improve the performance of industrial processes and services, such as control charts and Pareto’s diagram. Now, the fourth industrial revolution (4th IR), Industry 4.0, has become part of the routine of organizations and people. The purpose of this paper is to verify how traditional quality concepts are being adapted within organizations. Design/methodology/approach As the term “Quality 4.0” is still recent, this research aimed to conduct a literature review on the topic by using the systematic literature review method called Bibliometrix. Through the combination of keywords, 116 papers were found. After eliminating the repeated papers, an analysis was made with the remaining 104 papers, presenting the sources of publication, period of publication, countries, among other characteristics. Finally, a more detailed analysis of the 10 most recent papers published in journals was performed. Findings The main results of this research are: publications on the topic have increased significantly from 2013, mainly in journals and conference papers; the most important elements connected with Quality 4.0 are Quality Management and Industry 4.0; there is not yet a universal definition for Quality 4.0; however, it seems that digital tools can be used to improve the performance of processes; one can expect a natural evolution from TQM to Quality 4.0, not replacing the traditional quality methods; activities inside organizations will be faster and smarter, due to the use of Big Data and Artificial Intelligence (AI), combined with traditional quality methods. Originality/value Identifying new approaches and gaps for quality research may improve the development of new concepts and tools.

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“…Besides, if the estimation of consumer satisfaction does not consider the level of enterprise competitiveness, then the conclusions and decisions (correcting and preventing measures) may not correspond to the requirements of those consumers, who define the competitive position of an enterprise in the market [11,12]. The estimation of the competitiveness level of an enterprise must take into account the following factors:…”

Section: Sellsmentioning

confidence: 99%

Transaction Costs Data Impact on Process Self-Organization Evaluation of Quality Management System

Klochkov

2021

E3S Web Conf.

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This paper will focus on the transaction costs analysis approach to estimating the level of quality management systems self-organization. It became possible to consider transaction costs in quality management systems with the reclassification of consumer. A suggested classification of consumers includes both “external’ and “internal” consumers and also “hidden” and “latent” consumers. Another approach of accounting costs and consumers data allowed us to analyze quality management systems by the share and the level of self-organization.

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Increasing the value of quality management systems

Cited by 21 publications

References 43 publications

Influence of quality management and allied certifications on consumers

Influence of quality management and allied certifications on consumers

The evolution of quality: from inspection to quality 4.0

Transaction Costs Data Impact on Process Self-Organization Evaluation of Quality Management System

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