Incremental and Radical Service Innovation in Living Labs

Abstract

Living labs provide a new, under researched form of open innovation. Although open innovation is increasingly popular in service development, extant literature lacks knowledge of different open service innovation strategies, which companies can employ. This chapter focuses on strategies that firms can take in co-creating service innovations through living labs. The authors found nine open service innovation strategies based on an analysis of 26 living labs in four countries. Understanding of strategies and their links with incremental or radical innovation outcomes aid managers to set up an efficient innovation management. Knowledge of various strategies helps companies to succeed in service development and innovation novelty assessment based on the characteristics of the living lab.

The Evolution of Intermediary Activities: Broadening the Concept of Facilitation in Living Labs

“…Some attempts have been made to shed light on the interaction dynamics inside living labs on a more detailed level. Such research has focused on communities of practice and boundary objects (Johansson & Snis, 2011), living lab actors' roles and role patterns (Nyström et al, 2014; Box 2), living lab networks' modes of coordination and participation (Leminen, 2013), functions and roles of public open innovation intermediaries (Bakici et al, 2013), strategic capabilities of living labs (Katzy et al, 2013), paradoxical tensions in living labs (Leminen et al, 2015), complexity in the stakeholder interactions (Pade-Khene et al, 2013), and possibilities of social and cognitive translation between stakeholders (Svensson & Ebbesson, 2010). Part of this work has been attempts to also identify the roles of intermediary actors in living labs (Heikkinen et al, 2007;Nyström et al, 2014; see Box 2).…”

“…They aim to extend co-design and open innovation activities from mere concept design and ideation to design-in-use, which is often requisite for co-realizing the true value points of new technologies and services (Botero & Hyysalo, 2013;Hartswood et al, 2002;Hillgren et al, 2011;Hyysalo, 2010;Leminen et al, 2015;Voss et al, 2009). …”

Living labs: From scattered initiatives to a global movement

“…Despite the diversity in topics and approaches in this field, living labs in general provide scholars with ample research opportunities (Bergvall‐Kåreborn, Ihlström Eriksson, & Ståhlbröst, ; Brankaert & den Ouden, ; Dell'Era & Landoni, ; Guimont & Lapointe, ; Hakkarainen & Hyysalo, , ; Leminen, , ; Leminen & Westerlund, ; Leminen, Westerlund, & Nyström, ; Schuurman, De Marez, & Ballon, ; Ståhlbröst & Lassinantti, ; Veeckman, Schuurman, Leminen, & Westerlund, ). The literature on living labs documents numerous meanings and interpretations for innovation through living labs (Leminen, ) and reviews various living lab concepts (Dutilleul, Birrer, & Mensink, ; Følstad, ; Schuurman, Lievens, De Marez, & Ballon, ), methodologies (Fulgencio, Le Fever, & Katzy, ), research avenues (Leminen & Westerlund, ) and definitions (Leminen, ).…”

The effect of network structure on radical innovation in living labs

“…They rely on including a multiplicity of different stakeholders in real-life environments (cf. Almirall and Wareham, 2008; Schuurman and De Marez, 2012; Leminen et al , 2014; Leminen and Westerlund, 2014; Nyström et al , 2014). Previous studies on living labs have focused on information technology (Intille et al , 2005, 2006; Følstad, 2008a, 2008b; Ståhlbröst, 2008; Schuurman et al , 2011; Tang et al , 2012), human computer interaction (cf.…”