Independent Complaints Advocacy Services (ICAS): a voice for people in mental distress outside psychiatric hospitals?

Bridging the gap?

“…It would create opportunities for the development of outreach work which may be necessary to make PALS accessible to all groups of users (O'Keefe and Hogg, 1999). Hyslop and Winder (2004) argue for a partnership approach to the provision of advocacy services in mental health, strengthening link between ICAS, PALS, and grassroots advocacy services to ensure good access to advocacy for all groups of service users. Forging links with community and voluntary groups will help address the inequalities perpetuated by mainstream services.…”