Indicatoren voor kwaliteit van zorg. Wie worden er wijzer van, de patiënten of de managers?

Abstract

In the Netherlands and abroad detailed indicators are developed to measure quality of care for a variety of treatments and care systems. These days the development of quality indicators is a profession and business in itself. The significance of these indicators is often not related to the primary care process, but based on (administrative) data for 'quality management'. The consequence is a gap between 'real' and 'measured' quality of care. Improvement in quality of care is therefore problematic. There is a need to return to the essence of care, i.e. the patient and the care professional, to develop appropriate indicators for quality of care.

Kwaliteitsindicatoren: Grote vraagtekens bij waarnemingsmethoden

“…Een discussie onlangs in dit tijdschrift over de vraag of de patiënt wel centraal genoeg staat, getuigt daarvan. 1 Ook vanuit Vilans worden zorgen geuit. Sommige krantenberichten stellen dat het hele meetsysteem faalt.…”