Individual bicultural identity and cultural intelligence

Wagstaff, María Fernanda; Kim, Si Hyun; Arévalo, Fernando R. Jiménez; Al-Riyami, Said; Huerta, Esperanza

doi:10.1108/mrjiam-06-2019-0931

Cited by 8 publications

(10 citation statements)

References 53 publications

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“…Korzilius et al, 2017), attitudes toward diversity (e.g. Wagstaff et al, 2020) and intercultural effectiveness (e.g. Thomas et al, 2010).…”

Section: Contribution and Practical Implications Contributionmentioning

confidence: 99%

The financial ambidexterity of the immigrant entrepreneurs: a conceptualization

Malki

2022

IJEBR

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PurposeAccess to financing has long been identified as a stumbling block for the economic endeavors of immigrant entrepreneurs (IEs) in host countries. Yet, little is known about the internal enablers for the IEs success to overcome their financing barriers in host countries. Accordingly, the purpose of this paper is to introduce the theoretical concept of the financial ambidexterity of IEs as a potential behavioral ability some IEs develop over time to access financing in both host and coethnic contexts.Design/methodology/approachThe paper uses sociopsychological lenses to introduce and discuss the term “financial ambidexterity of IEs” by synthesizing empirical evidence drawn from the different literature on immigrant entrepreneurship, biculturalism, financial literacy and cultural intelligence. This discussion is carefully embedded within the framework of the immigrant entrepreneurship literature.FindingsThe study proposes and discusses the role of bicultural identity integration, cultural intelligence and financial literacy in enabling the “financial ambidexterity of IEs.” It further defines the “financial ambidexterity of IEs” as their ability to explore and exploit financing opportunities, either simultaneously across the contexts within which they are embedded, e.g. coethnic and mainstream, or alternately in one context when barriers occur in the other.Originality/valueThe paper mainly contributes to the literature on immigrant entrepreneurship by suggesting an explanation for how IEs overcome financing barriers in their host countries, and why some IEs are more successful in that than other peers. Moreover, the paper attempts to advance the understanding of immigrants' entrepreneurial endeavors using a sociopsychological lens that considers cultural, cognitive and knowledge-related factors.

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“…Korzilius et al, 2017), attitudes toward diversity (e.g. Wagstaff et al, 2020) and intercultural effectiveness (e.g. Thomas et al, 2010).…”

Section: Contribution and Practical Implications Contributionmentioning

confidence: 99%

The financial ambidexterity of the immigrant entrepreneurs: a conceptualization

Malki

2022

IJEBR

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“…First, because CQ is a newly emerging intelligence, it is underresearched. It has been also studied mainly in specific contexts such as international business and education (e.g., Ang & Van Dyne, 2008; Wagstaff et al, 2020). We expanded the boundary of prior study contexts by presenting CQ as an effective personal resource for domestic (hospitality) employees who serve diverse customers.…”

Section: Discussionmentioning

confidence: 99%

“…Like other types of intelligence (e.g. cognitive, emotional, or social) that are typically related to the capability to complete tasks, CQ may indicate the attitudinal or behavioral outcomes of an individual (e.g., Ang et al, 2007; Wagstaff et al, 2020).…”

Section: Introductionmentioning

confidence: 99%

“…For this reason, it is necessary to identify strategies to enhance the performance of domestic employees who frequently interact with diverse customers. On one hand, the prominent role of CQ in expatriates’ performance (Ang et al, 2007; Wagstaff et al, 2020) suggests that CQ might be a useful personal resource for domestic hospitality employees when working with diverse customers. On the other hand, given the fact that domestic hospitality employees typically have only brief interactions with customers, it is not certain if domestic employees’ CQ will be as effective.…”

Section: Introductionmentioning

confidence: 99%

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Serving Diverse Customers: The Impact of Cultural Intelligence on Employee Burnout, Engagement, and Job Satisfaction

Min

Kim

Agrusa

2021

Journal of Hospitality & Tourism Research

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This study examined the impact of cultural intelligence (CQ) on three key work-related attitudinal outcomes (burnout, engagement and job satisfaction) in a structural equation model. Data were collected from 288 restaurant employees in Hawaii, United States, where restaurant patrons are culturally diverse. Among the four dimensions of CQ (metacognitive, cognitive, motivational, and behavioral), cognitive and motivational CQ played a primary role in the proposed model. Motivational CQ predicted employee burnout and engagement; cognitive CQ predicted engagement. In addition, both motivational and cognitive CQs had an indirect influence on job satisfaction through engagement or burnout. Unlike previous studies of people who are studying or working abroad, this study indicates that CQ can be a salient personal resource for hospitality employees in their home countries but who have diverse customers. Theoretical and practical implications are discussed based on the findings of this research.

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“…In accordance with international research (Nguyen & Benet‐Martínez, 2013) our study suggest that some form of biculturalism would be optimal for foreign workers in Denmark. Wagstaff, Kim, Arévalo, Al‐Riyami and Huerta (2020) found that cultural intelligence partially mediated the association between bicultural identity and positive attitudes toward cultural diversity, suggesting CQ as a central mechanism in managing one’s cultural affiliation and openness to destination cultural streams within multicultural work environments.…”

Section: Discussionmentioning

confidence: 99%

The culturally intelligent way of acculturating: Examining cultural intelligence and acculturation orientations among foreign workers in the Danish context of reception

Ozer

Schwartz

2021

Scandinavian J Psychology

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In contemporary globalized societies, the number of foreign workers is increasing, resulting in greater intercultural contact and adaptation. Foreign workers apply their cultural intelligence when adapting to and working in multicultural environments, resulting in affiliations with both their cultural heritage and their destination cultural stream. We examined foreign workers’ (N = 264) intercultural adaptation in the globalized context of Denmark. We found that cultural intelligence was directly and positively linked with adaptable work performance. Furthermore, cultural intelligence was indirectly and negatively associated with sociocultural adaptation difficulties through endorsement of Danish culture. Likewise, perceived negative context of reception was indirectly and positively associated with sociocultural adaptation difficulties through low endorsement of Danish culture. Additionally, perceived stress predicted adaptable work performance, whereas perceived context of reception and sociocultural adaptation difficulties did not. Overall, our results suggest involvement in the destination culture as a culturally intelligent way of applying one’s cultural capabilities, suggesting that the perceived context of reception is of great importance for helping foreign workers adapt to their destination cultural environments.

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Individual bicultural identity and cultural intelligence

Cited by 8 publications

References 53 publications

The financial ambidexterity of the immigrant entrepreneurs: a conceptualization

The financial ambidexterity of the immigrant entrepreneurs: a conceptualization

Serving Diverse Customers: The Impact of Cultural Intelligence on Employee Burnout, Engagement, and Job Satisfaction

The culturally intelligent way of acculturating: Examining cultural intelligence and acculturation orientations among foreign workers in the Danish context of reception

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