“…Each agency may differ in the implementation of services, types of services provided and who receives these services (Chan et al, 2016). Previous research has explored some of these differences, primarily studying how individual characteristics impact closure rates and employment (Dutta, Gervey, Chan, Chou, & Ditchman, 2008;Sevak, Houtenville, Brucker, & O'Neill, 2015;Stapleton et al, 2010).…”