Individual differences in consumer information search for services: A multiple mediation study

Utkarsh, .

doi:10.1016/j.jretconser.2017.02.015

Cited by 19 publications

(20 citation statements)

References 58 publications

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“…They may evaluate products based on a few specific important attributes and consult few relevant sources (Moorman et al, ). Thus, we suggest that the relationship between consumer self‐confidence and IS can be influenced by other mediating variables such as subjective knowledge, which can explain the inconsistencies observed in the previous research (Loibl et al, ; Utkarsh, ). In addition, we add to the findings of Jürgensen and Guesalaga () by finding that self‐confidence is a key variable not only influencing consumer innovativeness but also consumer’s knowledge assessment and IS behaviour.…”

Section: Discussionmentioning

confidence: 60%

“…Second, we elaborate the mechanism through which information acquisition confidence can generate the positive IS intention, an issue that exhibited equivocal results (Loibl et al, ; Utkarsh, ). We suggest that consumers, who are confident in their information acquisition capabilities, develop higher subjective knowledge and consequently, have a higher intention to search for information.…”

Section: Discussionmentioning

confidence: 98%

“…Consumer self‐confidence is a construct with six dimensions, namely information acquisition, social outcome, personal outcome, and consideration set formation, which represents the consumer confidence regarding effective purchase decision making, persuasion knowledge and marketplace interfaces, which represent the ability of consumers to protect themselves from being misled and treated unfairly. Consumer self‐confidence is related to the IS effort, word‐of‐mouth production, market mavenism, information source preference, consumer innovativeness, and decision making ( Utkarsh & Medhavi, ; Chelminski & Coutler, ; Clark et al, ; Jurgensen & Guesalaga, ; Loibl et al, ; Paridon, ; Utkarsh, ). Recently, Jurgensen and Guesalaga () found that self‐confidence of young girls is a major contributor to innovativeness in choosing apparels.…”

Section: Theoretical Foundationsmentioning

confidence: 99%

“…First, Bearden, Hardesty, and Rose () suggested that high consumer self‐confidence should be positively related to market mavenism; that is, a propensity of consumers to seek and share information in the marketplace. Loibl, Cho, Diekmann, and Batte () observed that confidence in acquiring information is negatively related to the IS effort; however, contradictory evidence indicated a positive relationship between consumer self‐confidence and IS (Utkarsh, ). In the ID domain, Clark, Goldsmith, and Goldsmith () observed that information acquisition and social outcome confidence, two important dimensions of consumer self‐confidence are strongly related to market mavenism and suggested the existence of mediating variables that can explain this strong relation.…”

Section: Introductionmentioning

confidence: 99%

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Effect of consumer self‐confidence on information search and dissemination: Mediating role of subjective knowledge

Utkarsh

Sangwan

Agarwal

2018

Int J Consumer Studies

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Consumers search for information about products to make a satisfactory purchase decision and gain knowledge about new features and updates. Consumers also use this knowledge to be vocal about their product experience because several consumers seek interpersonal recommendations. This phenomenon has contributed to the emergence of information search (IS) and information dissemination (ID) as a key research area in the field of consumer behaviour. However, the role of personal factors such as consumer self‐confidence and subjective knowledge has received little attention in the extant IS and ID literature. The major argument of this study is that information acquisition confidence and social outcome confidence enhance subjective knowledge and consequently increase the will of consumers to search and disseminate information in the context of smartphone buyers in India. Structural equation modelling was employed to test the proposed hypotheses using a convenience sample of 259 consumers obtained through a cross‐sectional survey. The study shows that subjective knowledge is crucial in strengthening the association between consumer self‐confidence and consumer intention for IS and ID. Additionally, enhancing consumer’s social outcome confidence contributes towards high subjective knowledge and consequently accelerates information dissemination. Results suggest that firms could focus on enhancing the social outcome confidence and subjective knowledge of consumers to motivate them to disseminate information. The results also show that consumers with high confidence in information acquisition ability have the high subjective knowledge and are more likely to search for information. Overall, this study contributes to the emerging literature regarding the role of personal factors in IS and dissemination behaviour.

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Section: Discussionmentioning

confidence: 60%

Section: Discussionmentioning

confidence: 98%

Section: Theoretical Foundationsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Effect of consumer self‐confidence on information search and dissemination: Mediating role of subjective knowledge

Utkarsh

Sangwan

Agarwal

2018

Int J Consumer Studies

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“…Josephine (2000)'s research shows that the quality of information service, the quality of information and the language restriction are limited to the consumption of farmers' information service. Utkarsh (2017) used the structural equation model to examine the impact of individual differences on the service experience in information search behavior.…”

mentioning

confidence: 99%

amily Characteristics, Regional Differences and Information Consumption - Based on the Research of Hierarchical Linear Model

Zhang¹,

Li²

2017

Proceedings of the 3rd Annual International Conference on Social Science and Contemporary Humanity Development

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Based on the 2014 CFPS data and regional macro data, this paper discusses the ways and mechanisms of family characteristics and regional differences affecting information consumption by using hierarchical linear model. The results show that 8% of the differences in household information expenditure are caused by regional differences. Education level, urban and rural location and per capita income have significant positive effects on information consumption, and the influence of family size on information consumption is negative. Regional characteristics can not only directly affect the level of information consumption, but also can adjust the residents' information consumption tendency through cross level interaction effects. Therefore, in different areas, families with the same characteristics, the level of information consumption is not the same. According to this result, this article finally provides the corresponding policy suggestion for promoting the information consumption level and expanding the effective demand. Problem PropositionSince the Chinese economy into the new normal, investment growth down, the economic downturn, consumption-driven growth is particularly important. In the context of China's economic restructuring, the final share of consumer spending in GDP rose from 48.74% in 2010 to 51.11% in 2015. However, China's consumption rate is only about 37% in 2015, not only lower than the developed countries of the United States (68.10%) and the United Kingdom (65.07%),but also lower than the developing countries of India (59.57%) and Brazil (63.37%).Besides, far less than the world average of more than 60% level. In 2016, China's information consumption scale reached 3.9 trillion yuan, an increase of 22%, a direct contribution to GDP growth of 0.26 percentage points. In 2015, the United States, Japan per capita information consumption spending were $ 3,400 and $ 2,400, while China only $ 631. Therefore, in the economic transition period, to expand consumer spending, and actively cultivate information consumption, enhance the information consumption space for the stability of economic growth, promote the upgrading of consumption structure is of great significance.Through the research on the existing literature, foreign scholars have started earlier in the research of information research. Josephine (2000)'s research shows that the quality of information service, the quality of information and the language restriction are limited to the consumption of farmers' information service. Utkarsh (2017) used the structural equation model to examine the impact of individual differences on the service experience in information search behavior.Domestic literature before 2013, basically on the theoretical level of information consumption research, and after 2013, there has been concerned climax of information consumption and focus on the empirical level. In the research of information consumption theory, Yinglong Zheng (1994) first proposed the concept of information consumption. In the empirical rese...

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Building resilience to negative information and increasing purchase intentions in a digital environment

Torres

Augusto

2019

Journal of Business Research

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Individual differences in consumer information search for services: A multiple mediation study

Cited by 19 publications

References 58 publications

Effect of consumer self‐confidence on information search and dissemination: Mediating role of subjective knowledge

Effect of consumer self‐confidence on information search and dissemination: Mediating role of subjective knowledge

amily Characteristics, Regional Differences and Information Consumption - Based on the Research of Hierarchical Linear Model

Building resilience to negative information and increasing purchase intentions in a digital environment

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