Individual Information Technology (IT) creativity: a conceptual and operational definition

Abstract

PurposeAn organization’s competitive advantage can be strengthened if they are able to identify highly creative individuals. In fact, organizational success in the 21st century may depend upon a firm’s ability to identify highly creative individuals who are able to develop novel and useful ideas, which are the outcome of creativity. The authors posit that Information Technology (IT) plays a significant role in creativity.Design/methodology/approachApplying the componential view of creativity, the authors propose the theoretically-derived concept of Individual IT Creativity (IITC). Utilizing a 5-phase methodology, the authors provide a theoretically-derived and rigorously-validated measure of IITC.FindingsThis study demonstrates that IITC is manifested in individuals who (1) possess IT expertise; (2) are motivated by IT tasks and (3) exhibit IT creativity-relevant processes. The authors then develop a scale to measure IITC and examine IITC within a broader nomological network.Originality/valueThis study facilitates the investigation of new streams of research into IITC, including new possible outcomes in addition to IT acceptance.

Utilizing expectation disconfirmation theory to develop a higher-order model of outsourcing success factors

“…We suggest that one reason for this divergence may be related to the evolution of outsourcing. As outsourcing has become ubiquitous and pervasive (Carraher-Wolverton et al , 2022; Schwarz, 2014), competition between vendors increases, and client’s expectations are escalated. Therefore, clients essentially view contractual factors as functional, mostly non-value-adding, items.…”

“…Expectations have been used in our field to understand a variety of outcomes, including its impact on satisfaction (Carraher-Wolverton, 2022; Djelassi et al , 2018; Lin et al , 2009; Stayman et al , 1992; Szajna and Scamell, 1993) and perceived performance (Ferreira et al , 2022; Thamrin et al , 2022; Spreng and Chiou, 2002; Staples et al , 2002; Wanous et al , 1992).…”