Individualisierte Versicherungslösungen in einer digitalen Welt : eine Studie des Zentrums für Risk & Insurance

Arisov, Elisabeth; Becker, Johannes; Erny, Matthias; Röschmann, Angela Zeier

doi:10.21256/zhaw-3237

2019

DOI: 10.21256/zhaw-3237

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Individualisierte Versicherungslösungen in einer digitalen Welt : eine Studie des Zentrums für Risk & Insurance

Elisabeth Arisov¹,

Johannes Becker²,

Matthias Erny³

et al.

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Data-Driven Services in Insurance: Potential Evolution and Impact in the Swiss Market

Pugnetti

Seitz²

2021

JRFM

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Using real-time customer data holds great potential for the insurance industry. The frequency and relevance of interactions can be improved to provide assistance in real time. Better prevention and risk management can significantly improve pricing and reduce losses. These changes, however, hold the potential for structural changes in the industry. This research aims at understanding the potential path of the development of services in insurance and the challenges faced by insurers. A panel of industry experts provided the industry’s view, which was then compared with the responses of 1542 Swiss retail customers. We find that customers have high trust in insurance companies and are open to purchasing additional services, particularly for prevention and assistance. Insurance companies, however, are currently focusing on cost improvement measures. Customers are open to sourcing services from other providers, suggesting that insurance companies need to evolve their approach to take advantage of the current market window.

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Data-Driven Services in Insurance: Potential Evolution and Impact in the Swiss Market

Pugnetti

Seitz²

2021

JRFM

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show abstract

scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.

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Individualisierte Versicherungslösungen in einer digitalen Welt : eine Studie des Zentrums für Risk & Insurance

Cited by 1 publication

References 0 publications

Data-Driven Services in Insurance: Potential Evolution and Impact in the Swiss Market

Data-Driven Services in Insurance: Potential Evolution and Impact in the Swiss Market

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