“…7; and brand loyalty are affected by both functional and intangible elements (Baumgarth & Binckebanck, 2011;Doney & Cannon, 1997;Morgan & Hunt, 1994;Singh & Sirdeshmukh, 2000). In this research, the functional driver is represented by responsiveness, a construct that describes the ability of industrial suppliers to quickly and incisively respond to industrial buyers' needs (Han & Sung, 2008;Nyadzayo et al, 2011;Van Durme et al, 2003). The intangible driver is ingredient brand strength, which can be considered the result of investments that companies undertake to support their brands in terms of awareness (Van Riel et al, 2005), reputation (Kuhn, Alpert, & Pope, 2008), and image (Jensen & Klastrup, 2008).…”