Industrial service innovation growth and barriers

Panesar, Sukhvir Singh; Markeset, Tore; Kumar, Rajesh

doi:10.1504/ijstm.2008.018434

Cited by 13 publications

(3 citation statements)

References 31 publications

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“…However, despite the economic importance of industrial services, they are still an under-researched topic (Homburg and Garbe, 1999; Paloheimo et al , 2004; Panesar et al , 2008; Schmitz et al , 2015; Gitzel et al , 2016). One reason for this is that the interface with customers has been extensively researched in Business-to-Customer (B2C), but much less in the B2B context, which is the case of industrial services (Karandikar and Vollmar, 2006).…”

Section: Introductionmentioning

confidence: 99%

Facilitators and inhibitors of value co-creation in the industrial services environment

Bonamigo

Dettmann

Frech

et al. 2020

JSTP

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PurposeThe purpose of this study is to recognize the facilitators and inhibitors of value co-creation in the industrial service environment.Design/methodology/approachFirst, a systematic literature review (SLR) based on the systematic search flow (SSF) method was conducted, using six databases. Then, the content analysis proposed by Bardin (2011) was used to analyze the selected papers from SLR.FindingsThe authors identified a total of 11 facilitators and four inhibitors of value co-creation in industrial services. The findings show that concerning facilitators, the involvement of actors and synergy among participants reported a higher presence. As for the inhibitors, incompatibility among actors and actors' inexperience in the context of value co-creation were the ones that registered the most frequency.Research limitations/implicationsEven though the SLR covered a large proportion of the studies available, this research may not have enabled a complete coverage of all existing peer-reviewed papers in the field of value co-creation in industrial services.Practical implicationsThis study assists managers in enhancing the performance of the value co-creation process. This is because, by knowing both the facilitators and inhibitors, managers can have an improved understanding of this process, thereby pondering these elements on the elaboration of their strategies and decision-making.Originality/valueThis study is one of the first attempts to recognize both the facilitators and inhibitors of value co-creation in industrial services.

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Section: Introductionmentioning

confidence: 99%

Facilitators and inhibitors of value co-creation in the industrial services environment

Bonamigo

Dettmann

Frech

et al. 2020

JSTP

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“…In addition, HSE regulations were becoming increasingly stringent and new innovative solutions were needed to ensure zero emission of toxic fluids/gases (e.g. CO 2 , NO X ) and to ensure that there were no injuries, incidents or accidents on the production facilities (see also Panesar et al , 2007). It was further observed that innovations were needed to improve resource utilization in operation and maintenance work processes, to introduce new technology, to find better applications of existing technology, etc.…”

Section: Case Study Findingsmentioning

confidence: 99%

Industrial service innovation through improved contractual relationship

Panesar¹,

Markeset

2008

Journal of Quality in Maintenance Engineering

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PurposeThe purpose of the paper is to discuss various contractual issues that could encourage industrial service innovations with special reference to improving operation and maintenance process effectiveness of complex and advanced production facilities in the capital‐intensive industries.Design/methodology/approachA case study was performed to study the influence of contractual relationships on industrial service innovations. The study focused on contractual relationships between service companies that sell operation and maintenance services to production facility operators in the Norwegian oil and gas industry.FindingsThe case study shows that service innovations are desired in most of the operation and maintenance contracts, but existing contractual relationships most often do not support innovations. Moreover, contract duration, contract type and control mechanisms can influence cooperation and collaboration during contract execution.Research limitations/implicationsThe findings are based on a case study with participants from the Norwegian oil and gas industry. The study is limited to knowledge and technology based services required to support operation and maintenance of advanced, complex and integrated production facilities. However, we believe that the study is of value for other capital‐intensive industries such as mining, energy, paper and pulp, chemical, etc.Originality/valueThe development of contracts that support industrial service innovations and create an environment for cooperation and collaboration could be of value to improve the efficiency and effectiveness of operation and maintenance processes in the capital‐intensive industries. Studies focusing on improving contractual relationships and service innovations for operation and maintenance services are scant.

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“…For example, Vermeulen [15] uses the term "product" to describe a service sold to financial customers. Similarly, Berry et al [16] refer to the creation of new markets, and Panesar et al [17] make us of the term service "content." In all of these cases, successful service development will enable enterprises to increase business results by expanding their market space, rather than by increasing market share [18].…”

Section: Introductionmentioning

confidence: 99%