“…We performed an exhaustive search, ensuring that selected articles belong journals indexed in SCOPUS, Web of Science and/or SciELO. We used search terms as "business management", "information technology", "information age", "organizational efficiency", "business", "customers", and other related terms, in the abstract, title and keywords of the article using the foundations of [34]- [36]. We applied filters to include articles published in indexed scientific journals in the last five years.…”