Industry 4.0 in services: challenges and opportunities for value co-creation

Bonamigo, Andrei; Frech, Camila Guimarães

doi:10.1108/jsm-02-2020-0073

Cited by 32 publications

(23 citation statements)

References 79 publications

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Section: Resultsmentioning

confidence: 99%

“…This way, with the advent of industry 4.0 technologies, partnerships among authors are encouraged, given that intelligent services and innovative business processes can be generated with complementary resources among the parts, in the dynamic of value co-creation in industrial services (Bonamigo and Frech, 2021). Loureiro et al (2019) state that the joint management of engagement in the co-creation activities of internal and external stakeholders through various types of antecedents explains the evolution of engagement over time.…”

Section: Partnershipmentioning

confidence: 99%

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Criteria for selecting actors for the value co-creation in startups

Bonamigo

Silva

et al. 2022

JBIM

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Purpose The purpose of this paper is to identify the main criteria for selecting actors to compose these business platforms and addressing the co-creation of value and improve the performance of startups. Design/methodology/approach The methodology is based on the search for key factors for the selection of actors and the understanding of co-creation of value and the concept of startups. The content of this paper is substantiated on an extensive review of the literature related to the subjects’ value-cocreation and new startups, and the review is based on the articles found in the databases of Ebsco, Emerald, Science Direct, Scopus, Village and Web of Science. Findings This paper identifies the main key-factors found in the literature for selecting actors to co-create value in startups and organizes the findings in five categories: value creation, interaction, actor behavior, client and partnership. It also presents the possibility of future research that will be able to put the study in practice. Research limitations/implications The results of this research have not been tested empirically, which opens the door for future studies that can prove the effectiveness of the findings. It is also important to mention that there are few articles in the literature that directly address this topic, and some definitions of actor/co-creation of value/business model may also change. Practical implications The selection criteria of the actors listed are useful for service entrepreneurs and managers to assist in decision-making at the stage of choosing their partners for value co-creation in startups. Furthermore, it involves mitigating waste in startups and maximizing the economic gains of partners through value co-creation in startups. Originality/value This study is one of the first attempts to recognize the key factors for selecting actors to co-create value in startups, aiming at their success in the market.

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Section: Resultsmentioning

confidence: 99%

Section: Partnershipmentioning

confidence: 99%

Criteria for selecting actors for the value co-creation in startups

Bonamigo

Silva

et al. 2022

JBIM

Self Cite

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“…These four technology-based applications improve firm–consumer interaction, fostering innovations in the age of Industry 4.0 (Deloitte, 2020; Bonamigo and Frech, 2020). Therefore, we explore how BOP consumers use these technological solutions to enhance their well-being.…”

Section: Introductionmentioning

confidence: 99%

Improving base-of-the-pyramid consumer welfare through mobile technology services

Pandey

Mukherjee

Das

et al. 2022

JSM

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Purpose Recent development and democratization of digital technologies call for studying base-of-the-pyramid (BOP) consumers’ interactions with these technologies. This study aims to explore how BOP consumers interact with mobile information and communication technology (mICT) and improve their welfare. Design/methodology/approach Following an extensive literature review, content analysis of the reviewed articles and reports was conducted to build this article’s conceptual foundation. Findings This study has conceptualized five mechanisms in which mICT improves the lives of BOP customers through enhanced access and control of resources. In particular, the authors characterize a converging nature of mICT and related applications (social media, internet of things, artificial intelligence and sharing economy) as resources for social change. The authors find a striking contrast between BOP and affluent consumers regarding their motivations and barriers to adopting mICT-based applications. Implications to research, technology design and policymaking are discussed. Originality/value The intersection of mICT and BOP is under-researched. With this paper, we tried to address this research gap. Further, this study has brought out several important research questions in each application, serving as a springboard for future researchers.

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“…Industry 4.0 scenarios present enormous opportunities in the domain of human resource management by offering impetus to advance the espousal of the latest digital system and novel organizational solutions to withstand challenging situations (Isari et al , 2019). Small- and medium-sized enterprises must lean toward the transfer of industry 4.0 and technologies, which have been considered an immense opportunity for sustainable business practices (Bonamigo and Frech, 2021; Matt et al , 2019). Industry 4.0 develops the so-called cyber-physical system (Bodrow, 2017) and that its development must contribute to withstand global challenges, such as resource and energy efficiency, sustainability and competitiveness (Kagermann et al , 2013).…”

Section: Introductionmentioning

confidence: 99%

Smart working in the travel agencies and employees’ quality of life

Girish

Lee²,

Lee³

2022

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Purpose This paper aims to understand the impact of smart working on employees’ quality of life. The service-dominant logic indicates that key actors, including employees, are resource integrators. This empirical study contributes to the current knowledge of transformative service by expounding on smart working practices and their relationship with self-efficacy and, ultimately, quality of life of employees. Design/methodology/approach This study contends that smart working enhances employees’ self-efficacy. The current research uses conservation of resources (COR) theory as a basis in hypothesizing that self-efficacy serves as a key resource, which can stimulate workplace creativity, job satisfaction and quality of life. An onsite survey is conducted among employees who have been involved in smart working in the travel agency context. Findings Smart working has a positive effect on self-efficacy, which positively influences workplace creativity, job satisfaction and quality of life. Workplace creativity enhances job satisfaction but does not influence quality of life. Job satisfaction boosts quality of life, which is important to tourism services and their employees amid various crises. Research limitations/implications Consistent with COR theory, the immediate recommendation to managers is to invest in smart working, which can lead to employees’ creativity, job satisfaction and quality of life. Originality/value To the best of the authors’ knowledge, this empirical study is the first to assess the viability of smart working in the travel agency context. Smart working offers positive outcomes, such as convenience for employees to work independently, improving workplace creativity, job satisfaction and quality of life. Travel agencies are mainly categorized as small and medium enterprises (SMEs). In the future, SMEs may also introduce smart working that can eventually become their competitive advantage to retain talented employees.

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Industry 4.0 in services: challenges and opportunities for value co-creation

Cited by 32 publications

References 79 publications

Criteria for selecting actors for the value co-creation in startups

Criteria for selecting actors for the value co-creation in startups

Improving base-of-the-pyramid consumer welfare through mobile technology services

Smart working in the travel agencies and employees’ quality of life

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