Recent work on opinion summarization produces general summaries based on a set of input reviews and the popularity of opinions expressed in them. In this paper, we propose an approach that allows the generation of customized summaries based on aspect queries (e.g., describing the location and room of a hotel). Using a review corpus, we create a synthetic training dataset of (review, summary) pairs enriched with aspect controllers which are induced by a multi-instance learning model that predicts the aspects of a document at different levels of granularity. We fine-tune a pretrained model using our synthetic dataset and generate aspect-specific summaries by modifying the aspect controllers. Experiments on two benchmarks show that our model outperforms the previous state of the art and generates personalized summaries by controlling the number of aspects discussed in them.
HUMAN summariesGeneral Staff was service focused and very welcoming. Common areas of the hotel smelled fresh because of how clean everything was. The rooms were comfortable and came with a fridge and a microwave. Food, both hot and cold, was very well presented and fresh. The hotel was located within walking distance to the French quarter and felt very safe at night. Building It's older, looking at the hotel and lobby, but has lots of charm & character. Cleanliness The hotel's lounge, bathrooms, hallways, and even the bedding were all clean and even smelled fresh. Food The breakfast is very good and plentiful and was more than just continental, offering eggs, sausage and grits in addition to the usual waffles, cereal, and fruit. Location The location is very good, walking distance to all major sights in French quarter. Rooms The room is comfortable and equipped with just about everything anyone could need ... a refrigerator, microwave, desk, sofa, iron and ironing board, and hairdryer. The room was also spacious and the hotel was very quiet. Service Hotel staff were unbelievably friendly and helpful; they often went above and beyond to be accommodating.
ACESUM summaries GeneralThe hotel is in a great location, close to the French quarter and the market. The room was clean and comfortable. Breakfast was good, and the staff was very helpful. There is a small restaurant in the lobby. Building The lobby is a bit small. The lobby area is a little bit dated, but the rooms are very comfortable. Cleanliness The room was clean and comfortable. The bathroom was very clean with a nice shower. Food The breakfast was very good, with a variety of choices. The breakfast buffet was good. Location The location is great, right in the heart of Bourbon street, and within walking distance of the French quarter. Rooms The room was very spacious and the bathroom was very nice. The room had a TV, a microwave, and a separate shower. There was a small fridge in the room, which was nice. Service The staff was very friendly and helpful.