The purpose of this study is to enhance the quality of heavy oil through refinement using aquathermolysis with the simultaneous injection of steam and thermally stable nonionic surfactants (NS). To achieve this, the NS R-PPG of the nonionic type was synthesized, and the optimal product structures were characterized using infrared (IR) methods. Furthermore, the thermal stability of the synthesized NS R-PPG was investigated in line with the requirements for surfactants used in heavy oil applications. Subsequently, the study delved into investigating the hydrothermal upgrading of heavy oil with a catalyst, involving the joint participation of steam and surfactants at a temperature of 250 °C. Additionally, we assessed the improved oil characteristics resulting from the experimental process through SARA analysis, elemental analysis, GC, and viscosity reduction evaluations. The experimental results demonstrated distinct effects concerning the presence and absence of surfactants on heavy oil. Based on these findings, we conclude that surfactants play a crucial role in dispersing asphaltene clusters, thereby facilitating the decomposition process under mild thermobaric conditions, leading to a noticeable increase in the content of light fractions. Furthermore, as per the results of the elemental analysis, surfactants contribute significantly to the desulfurization of heavy oil. Overall, the incorporation of surfactants during hydrothermal upgrading resulted in an irreversible reduction in the viscosity of heavy oil, thereby enhancing its overall quality.