“…Quality management in the residential sector has received considerable attention (Farrington 1987, Forcada et al, 2012, Hall & Tomkins 2001, Ilozor et al, 2004, Josephson 1999, Josephson et al 2002, Karim et al 2006, Love & Sohal 2003, Mills et al, 2009, Porteous 1992). In fact, numerous studies have been carried out highlighting the factors affecting the quality of housing (e.g., Chong & Low, 2006, Johnsson, 2009.…”